Charleys Cheesesteaks

4.1
452 reviews
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Business Details

13350 N. Dallas Parkway, Sp. # 3660a, Dallas, TX
75240, United States
(214) 444-7053
https://order.charleys.com/menu/dallas-galleria/
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About

Sandwich Restaurant

Location

Charleys Cheesesteaks
13350 N. Dallas Parkway, Sp. # 3660a, Dallas, TX
75240, United States

Hours

Reviews

3.8
267 reviews
5 stars
129
4 stars
50
3 stars
29
2 stars
16
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, leading to a negative dining experience for many customers.

Food Quality

While some customers enjoyed the food, many reported bland flavors and issues with food preparation, including missing toppings and poorly made items.

Cleanliness

Several customers noted that the restaurant was often dirty, with sticky floors and unkempt dining areas.

Order Accuracy

Multiple reviews mentioned issues with order accuracy, including missing items and incorrect orders, contributing to customer dissatisfaction.

Management Response

Some customers reported positive interactions with management who attempted to rectify issues, but many felt that staff attitudes remained a significant problem.
  • NG
    Nadia Gajic
    Nov 12, 2025
    1.0
    I just ordered a cheesesteak via the terminal as you apparently can’t order over the counter, even though there were 3 women standing behind the counter just talking. The terminal took my money and then the very unhelpful staff wanted to argue with me that they didn’t receive the order. Even though they apparently don’t speak English. Unacceptable customer service. Why bother having non English speaking staff in a restaurant who can’t actually help you. When I showed them my bank transaction that the money had been deducted off my card, they still claimed they hadn’t received the order. I had been standing in the restaurant for 10min, do you think they would even bother to ask if I was waiting for anything. Worst customer service experience I’ve ever had. How you manage to stay open as a restaurant is beyond me.
  • JW
    Jendayi Williams
    Nov 5, 2025
    1.0
    They was basically rude to me. Between 1 pm to 1:30 I ordered my food. She was very lightly saying everyone name but when it came to me she yelled it very loud... over and over and I said i was coming. Before I asked the guy with Grey hair and a receding hairline to toast my bread well and he said no... as if I didn't pay for my own food. I will not be ever coming back again
  • JB
    Joseph Bonner
    Oct 29, 2025
    1.0
    Rudest experience I’ve ever had. I will absolutely not be returning. I was talking to a cashier (I have a hearing disability) and she just threw up her hands and walked off. I’ve never been treated so bad. I’m furious. I just walked out. Absolutely unacceptable
  • CR
    Claudia Rodriguez
    Oct 11, 2025
    1.0
    I just ate at this restaurant and the cashier was very rude, she does not even say hello or see people when she takes the order, I asked for the receipt for the number and she gave it with a face that only waits for the meal because it costs expensive, otherwise I would have gone to other charleys and I do not know because in this one the people who work are so rude, especially the cashier will not come back here anymore.
  • MH
    Morten Harder
    Sep 22, 2025
    1.0
    Leider keine gute Erfahrung. Das Essen ist teuer und geschmacklich wirklich nicht gut. Hier gibt es keine Empfehlung
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Frequently Asked Questions About Charleys Cheesesteaks

What are the regular business hours of Charleys Cheesesteaks at Dallas Galleria?

Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Is Charleys Cheesesteaks open for delivery, drive-through, takeout, or pickup?

Charleys Cheesesteaks does not offer delivery, drive-through, takeout, or pickup services at this location.