Arby's

3.8
881 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5350 Harry Hines Blvd., Dallas, TX
75235, United States

Hours

Reviews

3.8
881 reviews
5 stars
398
4 stars
181
3 stars
130
2 stars
53
1 star
119

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked items, incorrect orders, and spoiled food.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, slow service, and unresponsive management.

Cleanliness and Maintenance

Customers noted unclean conditions in the dining area and parking lot, as well as broken windows and maintenance issues.

Accessibility

The dining room is frequently closed, causing inconvenience for customers without vehicles.

Positive Experiences

Some customers enjoyed their meals and praised specific menu items, indicating that there are occasional positive experiences.
  • QK
    Quincy Kendrix
    3 days ago
    2.0
    This place is supposed to closed at 10pm. I have come several times 12-15 minutes before and they have already closed up. Also mess up orders often.
  • GR
    Garry Rodriguez
    Jan 4, 2026
    2.0
    Horsey sauce and ketchup dispensers are filthy and rusting. Floor sticks to your shoes. Restroom is not maintained. Soap, paper towels overall cleanliness. Hand sanitizers empty
  • BP
    Brandon Peel
    Dec 12, 2025
    1.0
    I ordered a brisket sandwich and they gave me a ham melt. It was disgusting. Now I have food poisoning
  • JF
    J Frank
    Dec 11, 2025
    1.0
    Ordered on the app, drove to the store to find the doors locked at quarter to 5pm. Had to wait in the drive thru for my dry, overcooked burger served by a rude crew member and eat in the parking lot staring at homeless tent city. Not sure the food is even safe to eat with these clowns running the show. Worst Arby’s experience I’ve ever had. Never coming back here.
  • LR
    Lela Reyna
    Dec 7, 2025
    1.0
    Drove to this location and ordered number 1 cheddar double and it came with no cheese. Called to get a replacement and no answer twice!