At our gelato shop in Dallas, TX, we provide an enriching and awarding dining experience. Creating gelato and frozen desserts that are pure, natural, and wholesome is at the heart of all we do. Everything is made from scratch, in-store, each and every day. We utilize traditional methods to ensure rich flavors and artistic presentation. We utilize locally-sourced Texas fruit, as well as organic products from around the world to help us produce a unique blend of quality tastes. We always use the best basic, raw ingredients that are entirely free of artificial flavorings, colors, and preservatives. Every item is made with care, and we are proud to serve our amazing items.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.