Subway

3.2
149 reviews
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Business Details

15201 Mason Rd, Cypress, TX
77433, United States
(281) 304-4400
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Cypress Subway® Restaurant at 15201 Mason Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
15201 Mason Rd, Cypress, TX
77433, United States

Hours

Reviews

3.2
149 reviews
5 stars
66
4 stars
12
3 stars
13
2 stars
9
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior from management.

Food Quality

Customers frequently mentioned issues with food quality, including stale bread, insufficient toppings, and incorrect orders.

Cleanliness

While some customers noted cleanliness, many reviews pointed out unsanitary conditions and dirty tables.

Staffing Issues

Many reviews indicated that the location is often understaffed, leading to long wait times and rushed service.

Positive Experiences

Despite the negative feedback, several customers praised specific employees for their friendly service and the quality of their sandwiches.
  • KG
    Kach Gamer
    Dec 29, 2025
    1.0
    He visitado este lugar 2 veces y las 2 veces me han atendido de manera repugnante, no tienen variedad de panes no tienen todos los ingredientes y la manager mayor le da malos tratos a los empleados y a los clientes.
  • NB
    Nohemy Beltran
    Dec 23, 2025
    1.0
    Terrible location. Ingredients empty, what was there looked soggy and unappealing- not for consumption. The ladies working do not care for the establishment. Walked in - walked out. Driving to the one on 290 next to Kroger this place is a disappointment
  • AC
    Aubrey Cannon
    Dec 17, 2025
    1.0
    The stores completely filthy no food in the bins on the service line just completely looks abandoned and rundown
  • RI
    Rehana Irshad
    Dec 9, 2025
    1.0
    The lady who was serving here was so rude for no reason. If she doesnt like to work then stay home. She was answering very rudely and not following what we wanted.
  • RL
    Ryan Landers
    Nov 24, 2025
    1.0
    Me and my co-worker stopped in for lunch, did a mobile order so it was faster, app said it would be ready at 1:25 we get there at 1:35 and it still wasn't ready. So we started watching them make our sandwiches now its my fault I forgot to put toast the buns as an option but there was nobody behind us so I went ahead and asked for them to toast the buns and it was an ordeal like they couldn't do it. Then my colleague asked for extra pickles and they put them all in the middle of the sandwich, asked for a little but more mayonnaise and instead of just a bit they made it a mayonnaise sandwich. To top it all off we grab our meals and because we drive all day we need to dine in and never have I been to a place that runs out of napkins. Been to my fare share of Subways and I will NEVER RETURN to this one nor do I recommend going.
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Frequently Asked Questions About Subway

What types of meals does Subway at 15201 Mason Rd serve?

This Subway location serves breakfast, lunch, and dinner.

What are the operating hours for Subway in Fairfield Center West?

Subway is open Monday to Friday from 8 AM to 10 PM, and Saturday and Sunday from 9 AM to 10 PM. It is closed on November 27 and December 25, 2025.