Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Cypress, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 12381 Barker Cypress Rd for the ultimate SONIC experience!
Location
Hours
Reviews
3.4
592 reviews
5 stars
209
4 stars
119
3 stars
90
2 stars
49
1 star
125
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for food and drinks, often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Staff Performance
Feedback indicated a lack of training and professionalism among staff, with several customers noting rude behavior and poor communication.
Food Quality
Several customers expressed dissatisfaction with the quality of food, describing it as cold, soggy, or not meeting expectations.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and highlighted enjoyable menu items.
- JNJimmy “Nacho”Jan 4, 20261.0I put in a mobile order around 8 waited for a while and then noticed that somebody had just pulled up to go inside and open up and then other people started showing up so they were open with nobody being there and I was waiting for about 30 minutes for drinking food that was never gonna come out. On top of that every time you call the general manager or anybody, they always apologize and say it won’t happen again and I’m still waiting on refunds and it always happens again
- ADAlisa DunnDec 11, 20251.0I only gave a one star for food because I actually never got any food after 40 minutes. Waited 20 minutes before an employee came out to tell me that my order was given to someone else. After 10 more minutes, I was told they forgot to remake it. After 10 more minutes I had to leave to get to an appointment. It was just two grill cheese sandwiches- unbelievable. Never will I come here again.
- NYNone YoOct 11, 20251.0Went to this sonic for the first time since it’s only 7 mins away from my job. We placed a big order and an order was missing we called said the manager had forgotten to put them there. We told them we were picking up. We waited more than 10 mins waiting for the order plus I place a medium tater tots for $3.45 when I’m supposed to charge them for having to go pick up the food they forgot to put in my order placed. The tater tots medium that’s not a medium wth!!!
- JAJessica AmadorOct 5, 20251.0This sonic has the worst customer service ever. The manager or owner of the chain needs to train their staff.
- HCHerlinda CastilloOct 3, 20251.0It's 11:23 and I thought . Mmm.. some sonic after work.. yum!! Well guess what.. this Sonic either has not enough staff to work late nights or the staff you have doesn't care And shuts down way before closing time . Online hours says midnight.. closes at midnight.. 11:23 is way before midnight.. And this the SECOND time I go before closing and nobody acknowledges the drive thru ... frustrating I can not answer these questions because I didn't get anything