H-E-B

4.6
3288 reviews

About

Grocery Store
No store does more than your nearby H-E-B located at 28550 Hwy 290 in Cypress, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
28550 Hwy 290, Cypress, TX
77433, United States

Hours

Reviews

4.6
3,288 reviews
5 stars
2,469
4 stars
539
3 stars
132
2 stars
43
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were several complaints about rude cashiers and inconsistent service, particularly at self-checkout.

Product Quality

Customers reported issues with expired or spoiled items, particularly in the bakery and meat sections, leading to dissatisfaction with product quality.

Store Cleanliness

The store was generally described as clean and well-organized, but some customers noted a lack of upkeep and maintenance in certain areas.

Curbside Experience

Curbside pickup received negative feedback for missing items and poor organization, with customers expressing frustration over the service.

Overall Satisfaction

Despite some negative experiences, many customers expressed a strong loyalty to HEB, citing it as their favorite grocery store due to its selection and overall shopping experience.
  • CI
    Come & Take it
    Dec 1, 2025
    5.0
    Everyone is always so friendly and willing to help find items. Store is always clean.
  • CG
    Carlos Garcia
    Nov 27, 2025
    2.0
    Not being allowed in on thanksgiving when there was a few minutes left was a deal breaker for me. Waste you money on commercials idc. Use you stuff to help people idc. It all goes down the drain when you can’t stay open like KROGER does. Idc about prices I care about customer service and satisfaction. Plus the lanes are crowded and everyone goes to this place. This is your fault Patrick! No comapassion for customers and you chose your co-workers over customers. And that’s where you mess up. Enjoy paying everyone’s bills and not getting income from me.
  • AT
    Abby Tinoco
    Nov 24, 2025
    5.0
    First thing… Maria Bautista. We all know how packed HEB can be, especially as it gets closer to the holidays. I don’t shop here often so I’m not familiar with the store layout. I was going down a very busy aisle, looking for an item. Maria approached me and offered help. She ended up helping me find multiple items. She was very kind, professional, and caring. I asked if she was a manager and she said she is only a dedicated employee. HEB management, please recognize her as an outstanding employee. She needs to be promoted in my books! Thanks Maria!
  • NL
    Nick Leonardo
    Nov 23, 2025
    5.0
    Its a better than average HEB. If you know HEB, then you know what i mean. If you dont check it out. You will never want to shop anywhere else again. Even the worst HEB, is better than most other grocery chains.
  • YS
    Yadira Sharpe
    Nov 16, 2025
    1.0
    The staff is really nice but their mi tienda tamales are not good at all!!! Don’t get them is like instead of shredding the meat they blended it 🤢 tastes like baby food

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.