H-E-B

4.6
3191 reviews

About

Grocery Store
No store does more than your nearby H-E-B located at 9722 Fry Road in Cypress, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
9722 Fry Road, Cypress, TX
77433, United States

Hours

Reviews

4.6
3,191 reviews
5 stars
2,421
4 stars
493
3 stars
116
2 stars
53
1 star
108

What are people saying?

AI-generated from recent customer reviews

Curbside Service

Many customers reported poor experiences with curbside service, citing rude staff and incomplete orders.

Customer Service

Mixed feedback on customer service; while some praised helpful staff, others reported rudeness and lack of assistance.

Product Quality

Customers generally appreciated the quality and freshness of produce, meat, and seafood.

Pricing

Some customers found prices to be high, while others felt they were fair for the quality offered.

Store Cleanliness

The store is often described as clean and well-maintained, although some noted issues with trash in the parking lot.
  • MH
    M Hackney
    4 days ago
    5.0
    H-E-B is the BEST grocery store I have ever been to. Their produce is usually very fresh and there is such a unique variety of options for ready-to-eat meals. Their H-E-B brand items are just as good or better than thr name brand items and usually a better value. Their floral department is great, too!
  • LL
    Linda
    6 days ago
    2.0
    The food is great, but when it comes asking to get the items in deli, it was unpleasant especially Jon the lead always having an attitude not even friendly.
  • SR
    Sandra Rojas
    Nov 8, 2025
    5.0
    Great service, clean aisles, and fresh groceries every time. H-E-B never disappoints!
  • MS
    mike s.
    Nov 4, 2025
    1.0
    Had a great gas price one day and gone the actual next. 2.21 a gallon. now today 2.49. (Less than 24 hrs) that's tragic. I will not be stopping in the future at this location.
  • TF
    T Fu
    Oct 22, 2025
    1.0
    This review is specifically about the curbside service. Something has clearly changed over the past three months—perhaps new leadership or management—because the service has become noticeably worse. The staff are now rude, inefficient, and frequently pack rotten or damaged items. Back in May through July, my experience was excellent, but it has gone downhill since then. To the leadership and management: please address the parking situation for curbside pickup. Many people park in curbside spots while shopping inside, which creates major inconvenience for actual curbside customers. Fixing this issue alone could immediately improve the overall experience by at least 50%. Judging from all the recent 1 star reviews, I believe this is a common issue for most people that use curbside service. I really enjoy going to HEB, and I hope this is a constructive feedback that can lead to a positive change.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.