Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Cypress,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
855 reviews
5 stars
394
4 stars
163
3 stars
86
2 stars
57
1 star
155
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some customers praising the chicken while others reported overcooked or stale items.
Customer Service
Customer service experiences vary widely; some staff are noted as friendly and attentive, while others are described as unprofessional and dismissive.
Cleanliness
Multiple reviews highlight issues with cleanliness, particularly in restrooms and dining areas, impacting overall customer satisfaction.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to frustration among customers.
Value for Money
Customers express concerns about portion sizes and pricing, feeling that the value does not match the cost.
- ANAmanda Nicodemus4 days ago5.0My Mom, my sister and I went to eat lunch on a Sunday afternoon. I was expecting the place to be really busy, but we came at the right time. We ordered from the big menu on the big board (easy to read). My sister recommended the tortilla soup (I've never had it before; so I decided to try it) I was expecting mostly soup and just a little chicken. Boy! , was I surprised when the bowl was loaded with big pieces of chicken and other veggies! They give you the tortilla strips, cilantro, onions, cheese on the side). Plus you can help yourself to lemon at the drink station along with other condiments. I will definitely be coming back to try the other dishes. The smell of the grilled chicken is so inviting!
- GOGuadalupe OrtegaNov 6, 20252.0This was my first time going to "El Pollo Loco" and I really don't know if I would go back thay gave me the wrong order ,it wasn't all that good and over priced.
- KNKenny NetMonk (:::NetMonk:::)Oct 18, 20253.05 star rating for great food, condiments, and good service. The three star rating is because the bathroom is unkept. Sink faucet sparys, urinal doesn't flush, paper towel dispenser has no paper (roll is sitting on top, and the bathroom doesn't look like it gets clean daily. I will change my rating if I see improvement whenever I return.
- OCOscar CamachoOct 4, 20255.0Great place, great food and great service, really enjoyed the time and experience at this particular location.
- NCNatalia CamachoOct 2, 20255.0Me encantó. El Pollo Riquísimo !! Se los recomiendo. a mi me encantó. Su comida y excelente atención al cliente. FELICIDADES.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Cypress, TX?
El Pollo Loco in Cypress, TX is open from 10:00 AM to 10:00 PM every day of the week.
Where is El Pollo Loco located in Cypress, TX?
It is located at 14124 Cypress Rosehill Rd, Cypress, TX 77429, United States.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican food with fire-grilled chicken and handmade guacamole, salsas, and dressings.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer a drive-through or free Wi-Fi?
Yes, El Pollo Loco has a drive-through and offers free Wi-Fi for customers.
How can I place an order online for El Pollo Loco in Cypress?
You can place an order online via their website at https://order.elpolloloco.com/menu/cypress-rosehill-rd-hempstead-rd or through the El Pollo Loco app available on the Apple App Store.
What nearby spots can I visit before or after dining at El Pollo Loco?
Before or after dining, you can visit nearby spots like Navy Federal Credit Union for banking, Potbelly Sandwich Shop for sandwiches and salads, or Lowe's Home Improvement for home goods.
Are there other restaurants near El Pollo Loco in Cypress?
Yes, nearby restaurants include KFC for fast-food chicken, Papa John's Pizza for pizza, and Panda Express for Asian fusion meals.
What services are available close to El Pollo Loco for emergencies or healthcare?
Nearby healthcare services include Minute Clinic and MinuteClinic at CVS for walk-in medical care, urgent care, and emergency room services.
How can I contact El Pollo Loco in Cypress for inquiries or catering?
You can contact El Pollo Loco by phone at +1 281-256-8760 or email them at epl6157@elpolloloco.com.