Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Mixed reviews on customer service; some staff are friendly while others are reported to be rude or inattentive.
Order Accuracy
Frequent complaints about incorrect orders and missing items, especially with mobile orders.
Food Quality
Inconsistent food quality; some customers received cold or stale food, while others reported hot and fresh meals.
Cleanliness
Concerns about cleanliness, particularly in the dining area and restrooms, with some positive remarks about specific locations.
Long Wait Times
Many customers experienced long wait times, especially during busy hours or when ordering inside.
PD
Penny Daniels
4 days ago
3.0
Waitress was not so friendly and food wasn’t really great, but the margarita was awesome
SM
Sexy Mamas
6 days ago
1.0
I had a very disappointing experience at this location. I went through the drive-thru and the employee taking my order (Hispanic female) was extremely difficult to work with. She kept inputting my order incorrectly, and despite me correcting her multiple times, she still didn’t get it right. To make matters worse, she was incredibly rude throughout the process. I ended up leaving with the wrong food and a bad taste in my mouth from the service. If you aren't patient enough to handle customer orders correctly, you shouldn't be in a customer-facing role. This was a week ago and was contemplating on writing a review.
JM
Justin Marshall
Jan 2, 2026
1.0
If closing time is at 1 am that doesn't mean close before then. I cannot stand the new way of how fast food restaurants do. Put the time you guys close not before!!!!
SG
Sasha Gammage
Dec 28, 2025
1.0
My friend and I pulled up to the intercom ready to.order and the guy literally came over the speaker and rudely stated " Sorry we are closed so uh find somewhere else to eat!" Im like seriously that was so rude I wish I knew his name and he is solely the reason we will not be revisiting this location.
JT
Johnnie Tovar
Dec 24, 2025
5.0
Customer Service. Friendliness. Order being correct. But the kindness and customer services stands out. This McDonald's is a real part of ALOT of our lives here in Crowley. A place where friends meet. We love the staff here.