Customers frequently reported extremely slow service, with long wait times for food orders, even when few customers were present.
Customer Service
Many reviews highlighted poor customer service, including rude staff interactions and a lack of professionalism.
Food Quality
There were numerous complaints about food quality, including incorrect orders, cold or dry food, and unsanitary conditions.
Cleanliness
Several customers noted that the restaurant was dirty and in need of maintenance, impacting their overall experience.
Positive Experiences
Despite the negative feedback, some customers praised the ice cream and specific staff members for their friendliness and good service.
BK
Bear Kenel
Dec 31, 2025
5.0
Stopped for the tacos. Small but tasty.
CC
Christina
Dec 28, 2025
4.0
Since there is a new manger
BK
Brian Kiester
Dec 17, 2025
1.0
This place is so slow, so unorganized, so dirty, and mostly just pitiful. I ordered one blizzard but was told they were out of the ingredients. So I ordered a different one. And it took 20 minutes to get it. The staff were taking out made food to the lobby that was meant for people in their cars, and food that was taking out to the parking lot came back in because they couldn't figure out where it was supposed to go. And I'm sitting here watching all of it, waiting for a small blizzard. After 15 minutes someone asked me what I was waiting for. A 20 minute small blizzard apparently. Don't come to this DQ. Your time is worth more.
EB
Elizabeth Burgos
Dec 12, 2025
5.0
Excellent customer service.
BJ
Braden Jordan
Dec 12, 2025
2.0
So slow only person there and it took 20 min to cook 2 hamburgers