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McDonald's

3.3
(1404 reviews)

Business Details

11201 US Hwy 380, Cross Roads, TX
76227, United States
(940) 365-9180
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11201 US Hwy 380, Cross Roads, TX
76227, United States

Hours

Reviews

3.3
1,404 reviews
5 stars
490
4 stars
259
3 stars
226
2 stars
104
1 star
325

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and poor management.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, missing items, and poor handling of mobile app orders.

Food Quality

Feedback indicated dissatisfaction with food quality, including cold or stale items and incorrect modifications.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and unsanitary conditions.

Speed of Service

Customers experienced long wait times in both drive-thru and curbside services, with some expressing frustration over delays.
  • SS
    Spencer Stanley
    Feb 21, 2026
    1.0
    Hashbrowns were like a wet sock. Frappe was chunky ice. Staff didnt say a word. Sandwich missing cheese. Just go to the Mcdonalds a couple miles east from here, this place is nasty.
  • AP
    Alison Placek
    Feb 4, 2026
    1.0
    Never been inside, but can confidently say that this is the SLOWEST McDonald’s drive-thru ever. Just waited 23 minutes for a mobile order… Absolutely unacceptable and ridiculous. They also never, ever remember sauces. Get it together!!!
  • JA
    Joe Autwell
    Jan 24, 2026
    5.0
    Drive through crew was very nice and gave great customer service! All items as requested
  • HA
    Heaven Adkins
    Jan 13, 2026
    1.0
    nasty they have nasty workers in the kitchen not using gloves and the manger blanca is refusing to give my money back when i told her about it nasty i wouldn’t eat here…
  • KK
    Kaz
    Jan 7, 2026
    5.0
    Great service by Angel and team the taste was very good and very pleasant experience we had!!

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 4:00 AM the next day.

Does this McDonald's offer drive-thru service, and what are the drive-thru hours?

Yes, drive-thru service is available daily from 5:00 AM to 4:00 AM the next day.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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