McDonald's

3.3
1397 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11201 US Hwy 380, Cross Roads, TX
76227, United States

Hours

Reviews

3.3
1,397 reviews
5 stars
485
4 stars
258
3 stars
225
2 stars
104
1 star
325

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and food not matching what was ordered.

Customer Service

Many reviews highlighted poor customer service, including rude staff and unhelpful management.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and floors.

Speed of Service

Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant.

Food Quality

Feedback indicated inconsistent food quality, with some items being stale or poorly prepared.
  • JR
    Jayanth Reddy
    Nov 10, 2025
    1.0
    Don't go here they charge for sauces and are very rude, the worst mc d on the planet 🤮
  • SK
    Shawn Knight
    Nov 6, 2025
    2.0
    I've ordered a basket of fries with my food the last 2 times and each time the fries are as old as they allow. Freaking crap I hate almost cold fries if I could give them less than 1 star for food I would..
  • SP
    Suresh Perabattula
    Oct 31, 2025
    1.0
    Waited 30 mins con the. Curbside to pick my order but still nobody showed up.
  • AL
    Ashley Lambert
    Oct 25, 2025
    2.0
    I came in on a Friday with my kids expecting to order and dine in. I had cash at the time so needed to order at the register. A manager asked me if I was ordering or picking up and when I said ordering he walked away and never came back to help. So we left and went to Whataburger across the street that had was better service. Then I ordered through Uber Eats tonight and paid for extra sauces and didn’t receive not 1 at all. If I pay for something I expert I receive it. Do better McDonald’s!
  • SR
    Sharena Rabbani
    Oct 23, 2025
    1.0
    This location needs new employees or management team , I order food for my kids from this location all the time and they can’t never seem to make sure the order is correct and the customers get what they paid for , they always missing items from my order .. this is ridiculous!!!!!

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 4:00 AM the next day.

Does this McDonald's offer drive-thru service, and what are the drive-thru hours?

Yes, drive-thru service is available daily from 5:00 AM to 4:00 AM the next day.