Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Many customers praised the friendly and helpful staff, particularly highlighting individual baristas like Andi, Madi, and Trinity for their exceptional service.
Drink Quality
Overall, customers enjoyed the drinks, noting their delicious flavors and consistency, although there were some complaints about incorrect orders.
Service Speed
While some reviews mentioned quick service, others reported long wait times, especially for online orders, indicating inconsistency in service speed.
Location Issues
Several customers expressed frustration with specific locations, citing poor service experiences and rude staff, which affected their willingness to return.
TT
Txgirl
Jan 4, 2026
2.0
I really like don’t to give bad reviews because I think we all make mistakes sometimes, and I also don't like to be a Karen and go back to complain and ask them to remake my drink but this is like the 5th time already that they have made my order wrong, sometimes my drink is too strong and bitter, other times they don’t put the syrup, and at this point I feel like it's intentional (night crew)
I also noticed when she handed me the drink last night, that the cup felt lighter than usual, So after stiring up the cup a little and taking the lid off to check, i noticed my drink level was very low. (this is like the 3rd time this has happened, with 2 different night time employees, the same girl and the newest night time employee that I've noticed there)
I usually order the same drink and I go there almost every day, sometimes I order multiple drinks for my family and I've never had my drink get filled up this low before with other daytime employees, So this seems intentional to me, unless this is a new policy.
I am a regular customer and have been since they opened but I Definitely will not be returning to this location for a while. It's not worth spending money on drinks that I can't even enjoy. Hopefully it gets better within the nexts months.
CC
Chanel C
Jan 1, 2026
3.0
When this location opened up years ago, I was stoked. I moved away from Aubrey for a year, came back and wow have things changed!
The service is hit or miss and order ahead is unfortunately a joke. I’ve order 10 and even 20 minutes in advance, only to arrive and my drink still hasn’t been made yet.
Unlike other locations, if your drink happens to be ready when you’re in the drive through, they don’t even bring it to you. 🙃 You’re still stuck on the line.
Sad to say, I’ve mostly stopped going to DB overall since this location is closest to me and the service leaves a lot to be desired.
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I have to give a shout out to the Frisco location. Best Dutch Bros I’ve been to and the service was always consistently 5 stars!
GB
Gio Bernabe
Dec 30, 2025
5.0
When I say my drink was made with love, I truly mean it. I was having a really rough day, so I needed a little pick me up—and that it did. Andi picked me up from my slump and put me on to the Double Rainbro. Never in my life has a drink given me so much euphoria. Thank you Andi and Dutch Bros, I will be coming back to continue to chase this high for the foreseeable future.
HT
Hailey T
Dec 30, 2025
5.0
Delicious drinks and amazing staff!
Dutch Bros is one of my favorite places to get tea and coffee, the staff is always super friendly and helpful and I’m always pleased with the drinks. One employee that I always like seeing is Izzy, she’s always so helpful when I don’t know what to order. The service is usually fast if you’re looking to grab a quick drink, I would highly recommend trying out the double rainbro green tea or the 9-1-1 coffee!
NR
Niha R
Dec 28, 2025
4.0
Visited Dutch Bros during my trip from Canada and honestly, each drink had such a unique flavour
Americano (Hot):
Rich, bold, and super premium coffee flavour. Definitely one of the best Americanos I’ve had.
Caramel Mocha (Hot):
Very caramel and delicious, but just a little too sweet for our palette.
Small Blended Cocomo:
YUM! I can’t get this taste out of my mind creamy, chocolatey, coconut goodness. Absolutely addictive.
Totally worth the hype!
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the hours of operation for Dutch Bros Coffee at 11950 US Hwy 380, Cross Roads, TX?
Dutch Bros Coffee is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee offer any sugar-free flavors?
Yes, Dutch Bros Coffee offers sugar-free flavors including white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, Irish cream, peppermint (seasonal), coconut, raspberry, peach, and strawberry.
Can I get caffeine-free drink options at Dutch Bros Coffee?
Yes, you can enjoy caffeine-free options such as drinks made with decaffeinated espresso, hot cocoa, shakes, smoothies, sparkling sodas, and lemonades.
What payment methods are accepted at Dutch Bros Coffee in Cross Roads, TX?
Dutch Bros Coffee accepts cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Personal check acceptance varies by location.
Can I place my Dutch Bros Coffee drink order over the phone?
No, Dutch Bros Coffee does not take drink orders over the phone but offers quick service at the window to get your favorite drink as soon as possible.
Does Dutch Bros Coffee offer curbside pickup or delivery?
Dutch Bros Coffee offers curbside pickup but does not provide delivery services directly. Some third-party services may offer delivery.
Where can I find gift cards for Dutch Bros Coffee?
Gift cards are available at any Dutch Bros Coffee location and can also be purchased on their website.
Are there family-friendly or kids' drink options at Dutch Bros Coffee?
Yes, Dutch Bros Coffee offers a kids' menu including Not-so-Hots®, Sparkling Sodas, Dutch Shakes, and Smoothies, making it welcoming for families.
What nearby dining options are close to Dutch Bros Coffee at 11950 US Hwy 380?
Nearby dining options include Chipotle Mexican Grill, Pizza Hut, Burger King, Jack in the Box, Chick-fil-A, Rosa's Cafe, Wingstop, and Firehouse Subs, perfect for grabbing a meal before or after your coffee visit.
How can nearby businesses like Caliber Car Wash and Firestone Complete Auto Care complement a visit to Dutch Bros Coffee?
While getting your car cleaned at Caliber Car Wash or serviced at Firestone Complete Auto Care, you can conveniently grab a coffee or refreshment at Dutch Bros Coffee nearby, making errands more efficient and enjoyable.