Chipotle Mexican Grill

2.7
186 reviews

About

Mexican RestaurantChipotle Mexican Grill
Chipotle Crossroads is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
11940 US Highway 380, Cross Roads, TX
76227, United States

Hours

Reviews

2.7
186 reviews
5 stars
61
4 stars
11
3 stars
17
2 stars
13
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Food Quality

Customers frequently reported issues with food quality, including stale items, incorrect orders, and unsatisfactory portion sizes.

Cleanliness

The restaurant's cleanliness was a common concern, with many reviews mentioning dirty tables and unsanitary conditions.

Management Issues

Several reviews pointed to a lack of effective management, with staff appearing unmotivated and disorganized.
  • JG
    Jude Guidry
    Dec 29, 2025
    1.0
    This is easily the worst chipotle in the area. There’s always a problem. I don’t even think this has been open a year yet. It needs help.
  • OM
    orlando maury
    Dec 28, 2025
    1.0
    Pésimo servicio. Falta de organización y horrible atención al cliente
  • AA
    Amanda
    Dec 22, 2025
    1.0
    This location is consistently getting worse and worse. The quality of the food is poor, inconsistent cut sizes, random bits of items you didn’t order thrown into your meal, stale chips was. I ordered carne asada tacos and the steak looked like small bits of beef jerky it was so dry and tough. On top of that, it made me sick and throw up all night. For as expensive as this has become, there is a clear lack of quality control. As someone who used to eat at Chipotle quite frequently, this location has turned me off from it all together.
  • IJ
    Irene Johnson
    Dec 20, 2025
    3.0
    Staff is very rude and look like they hate their job! They serve you a little food and you have to tell him to put a little more. I don’t care if they charge more but for the price we should be getting more food. That’s why I switched to Qdoba.
  • LT
    Lynn Thomas
    Dec 13, 2025
    5.0
    Recently did a Chipotlane pickup and it was great! I met Andie at the window, she provided excellent customer service, and my burrito was generously stuffed. I’ll definitely be returning to this location!

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill in Cross Roads, TX?

The Chipotle Mexican Grill in Cross Roads is located at 11940 US Highway 380, Denton, TX 76227.

What are the operating hours of Chipotle Crossroads?

Chipotle Crossroads is open daily from 10:45 AM to 11:00 PM.