Business Details
About
Mexican RestaurantChipotle Mexican Grill
Chipotle Crossroads is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.7
186 reviews
5 stars
61
4 stars
11
3 stars
17
2 stars
13
1 star
84
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.
Food Quality
Customers frequently reported issues with food quality, including stale items, incorrect orders, and unsatisfactory portion sizes.
Cleanliness
The restaurant's cleanliness was a common concern, with many reviews mentioning dirty tables and unsanitary conditions.
Management Issues
Several reviews pointed to a lack of effective management, with staff appearing unmotivated and disorganized.
- JGJude GuidryDec 29, 20251.0This is easily the worst chipotle in the area. There’s always a problem. I don’t even think this has been open a year yet. It needs help.
- OMorlando mauryDec 28, 20251.0Pésimo servicio. Falta de organización y horrible atención al cliente
- AAAmandaDec 22, 20251.0This location is consistently getting worse and worse. The quality of the food is poor, inconsistent cut sizes, random bits of items you didn’t order thrown into your meal, stale chips was. I ordered carne asada tacos and the steak looked like small bits of beef jerky it was so dry and tough. On top of that, it made me sick and throw up all night. For as expensive as this has become, there is a clear lack of quality control. As someone who used to eat at Chipotle quite frequently, this location has turned me off from it all together.
- IJIrene JohnsonDec 20, 20253.0Staff is very rude and look like they hate their job! They serve you a little food and you have to tell him to put a little more. I don’t care if they charge more but for the price we should be getting more food. That’s why I switched to Qdoba.
- LTLynn ThomasDec 13, 20255.0Recently did a Chipotlane pickup and it was great! I met Andie at the window, she provided excellent customer service, and my burrito was generously stuffed. I’ll definitely be returning to this location!
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in Cross Roads, TX?
The Chipotle Mexican Grill in Cross Roads is located at 11940 US Highway 380, Denton, TX 76227.
What are the operating hours of Chipotle Crossroads?
Chipotle Crossroads is open daily from 10:45 AM to 11:00 PM.
What type of food does Chipotle Crossroads serve?
Chipotle Crossroads offers customizable menu options including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
Does Chipotle Crossroads offer online ordering?
Yes, you can order online through their website or mobile app available at https://order.chipotle.com/.
How does Chipotle Crossroads ensure the quality of its ingredients?
They prioritize sourcing ingredients from farms that follow humane and sustainable practices under their Food with Integrity principles, using 53 real ingredients without artificial additives.
Is there customer support contact for Chipotle Crossroads?
You can contact them via email at TX.5134.Crossroads@chipotle.com or by phone at +1 940-281-0604.
Which social media platforms can I follow Chipotle Mexican Grill on?
Chipotle Mexican Grill is on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.
What nearby restaurants can I visit around Chipotle Crossroads?
Near Chipotle Crossroads, you can find Dutch Bros Coffee, Jack in the Box, Burger King, Pizza Hut, Chick-fil-A, Wingstop, Rosa's Cafe, Firehouse Subs, and Dunkin'.
Are there automotive services near Chipotle Crossroads for vehicle care?
Yes, nearby you have Caliber Car Wash, Firestone Complete Auto Care, Caliber Collision, and Take 5 Oil Change for various automotive needs.
What other services and shops are available near Chipotle Crossroads?
Nearby you can visit AT&T Store for mobile accessories, Majestic Nail Spa for beauty services, Village Veterinary Center for pet care, and Leslie's Pool Supplies for pool needs.