Brand Certified
Chipotle Mexican Grill
2.8(195 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
11940 US Highway 380, Cross Roads, TX
76227, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(940) 281-0604
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://www.chipotle.com
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican RestaurantChipotle Mexican Grill
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.8
195 reviews
5 stars
64
4 stars
12
3 stars
19
2 stars
14
1 star
86
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported poor food quality, including stale chips, cold food, and unsatisfactory portion sizes.
Service Issues
Numerous reviews highlighted slow service, rude staff, and frequent mistakes with orders, leading to a frustrating customer experience.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and trash overflowing, contributing to a negative dining atmosphere.
Inconsistent Experience
Customers expressed disappointment over inconsistent food quality and service, with some positive experiences overshadowed by negative ones.
- AGAnthony Garland4 days ago5.0Excellent service and food was great Kristy the general manager welcome us at the door with a warm and welcoming smile and attitude
- JMJeremy McDaniel4 days ago5.0I gotta say the service and the food was excellent Kristi the general manager was very professional and Made the atmosphere fun everyone was in a great mood and made it a very pleasant visit
- AGAlbert Galindo4 days ago5.0The service was great, and the restrooms were extremely clean. I also met the manager, and she was very cool!
- ASAhmad Al SbuiFeb 2, 20261.0Disgusting, the steak today had a smell and a weird taste. Give this franchise to someone else that will keep the restaurant clean. Quality is always horrible.
- HWHB WrightJan 29, 20263.0Chipotle is TOP TIER in terms of freshness and flavor! Love it! It would be 5 stars at other location I’ve been to. This specific location loses 2 stars because the service is incredibly slow. The whole staff just looks at you as you are waiting even if you’re the only one in line. Then, when you do get helped, it doesn’t matter how much you say please, thank you, smile… none of them are friendly back. I’ve been to this location 4 times since it’s been open because it is closest to my house and Chipotle is a staple for my family. This has been my experience every time. The employees aren’t rude, they are just extremely slow, don’t look at you, don’t speak to you kindly… it’s just an awkward transaction. They seem like they are just there to collect a paycheck but don’t really want to be there. We will still keep going to this location because again, the food is good and I can be patient with their slow pace.. but just thought I’d leave this honest review of this specific location.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in Cross Roads, TX?
The Chipotle Mexican Grill in Cross Roads is located at 11940 US Highway 380, Denton, TX 76227.
What are the operating hours of Chipotle Crossroads?
Chipotle Crossroads is open daily from 10:45 AM to 11:00 PM.
What type of food does Chipotle Crossroads serve?
Chipotle Crossroads offers customizable menu options including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
Does Chipotle Crossroads offer online ordering?
Yes, you can order online through their website or mobile app available at https://order.chipotle.com/.
How does Chipotle Crossroads ensure the quality of its ingredients?
They prioritize sourcing ingredients from farms that follow humane and sustainable practices under their Food with Integrity principles, using 53 real ingredients without artificial additives.
Is there customer support contact for Chipotle Crossroads?
You can contact them via email at TX.5134.Crossroads@chipotle.com or by phone at +1 940-281-0604.
Which social media platforms can I follow Chipotle Mexican Grill on?
Chipotle Mexican Grill is on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.
What nearby restaurants can I visit around Chipotle Crossroads?
Near Chipotle Crossroads, you can find Dutch Bros Coffee, Jack in the Box, Burger King, Pizza Hut, Chick-fil-A, Wingstop, Rosa's Cafe, Firehouse Subs, and Dunkin'.
Are there automotive services near Chipotle Crossroads for vehicle care?
Yes, nearby you have Caliber Car Wash, Firestone Complete Auto Care, Caliber Collision, and Take 5 Oil Change for various automotive needs.
What other services and shops are available near Chipotle Crossroads?
Nearby you can visit AT&T Store for mobile accessories, Majestic Nail Spa for beauty services, Village Veterinary Center for pet care, and Leslie's Pool Supplies for pool needs.
Brand Certified Facts from Chipotle Mexican Grill
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