Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported issues with incorrect orders, missing items, and poor communication regarding their requests.
Service Quality
Feedback highlighted inconsistent service, with some employees being rude or neglectful, particularly during busy hours.
Food Quality
While some customers praised the freshness and taste of the food, many others complained about cold, stale, or poorly prepared items.
Cleanliness
The cleanliness of the restaurant and restrooms received positive remarks, with several customers noting well-maintained facilities.
App Experience
Customers expressed frustration with the app's functionality and the inability to resolve issues related to online orders.
VL
Vanessa Luna
Jan 4, 2026
1.0
Order 2 McDouble meal deals along with 2 additional burgers. Informed them about our 20% off $15 order or more code from the app. Have used this coupon several times at this location. For this time, it was not applied and wasn’t notified till after receiving the receipt. Then, the double meal deals come with drinks. We asked for normal fountain water and was charged .20 cents for water although the meals come with a drink. Then we went asked why we were being charged for water he said “i don’t know, it’s just like that”. Not only did we pay for water, we were given so much ice and barley water😂. Just seemed like kids who couldn’t care less about their job. I know it’s only .20 but it just doesn’t make sense. If you don’t know, ask for help. If you know a coupon won’t work, find out why or inform the customer why.
WM
William Medrano
Dec 31, 2025
1.0
Pésima la app, ordene comida y la app no me dejaba confirmar la orden y no me la quisieron dar aunque les enseñe el screenshot del recibo, pésimo servicio al cliente no me pudieron solucionar nada no recomiendo encargar por la app les falta capacitación para solucionar este tipo de problemas
RM
Redd Marie
Dec 27, 2025
1.0
Come on Crandall y'all got to do better I pulled up to get breakfast and I was greeted by two rats really disgusting it makes you not want to eat the food It makes you wonder 🤔 what's really going on not one but two with that being said there must be a family of rats and that's very unsanitary.
KL
K LIZARD
Dec 17, 2025
1.0
What's wrong with the DRIVE-THRU EMPLOYEES???!!! If YOU don't want to work...... WHY ARE YOU WORKING??!! I got the wrong order too & items were MISSING.... DO BETTER!!!
JW
Jeramie Warren
Dec 13, 2025
1.0
Self automated no place to order you have to do it your self! When you ask for a refill it’s a horrible experience. Mc Donald’s is not what it use to be. I will not support them any longer and telling everyone I know to do the same and my kids. Will never be back