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McDonald's

3.5
(1209 reviews)

Business Details

719 N IH 35, Cotulla, TX
78014, United States
(830) 879-4711
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
719 N IH 35, Cotulla, TX
78014, United States

Hours

Reviews

3.5
1,209 reviews
5 stars
463
4 stars
227
3 stars
169
2 stars
74
1 star
263

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and dine-in orders.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables and restrooms.

Order Accuracy

There were multiple complaints about incorrect orders being served, leading to customer dissatisfaction.

Management Issues

Reviews indicated poor management and staffing problems, with many customers suggesting a need for better training and oversight.
  • JB
    Jaymee Burton
    Feb 25, 2026
    2.0
    When they get it right it's great. Some employees have no clue how to ring things up which leads to the costumer being over charged. Ordered a Hot Honey Mcrispy, was rung up for a spicy mcrispy add bacon. Not even close to the same thing. Another time I asked for a Bacon and Cheese Qtr Pounder. The girl got so confused then rang me up for a bacon qtr pounder add bacon. 1.99$ upcharge for extra bacon which I didn't ask for. They also put the drinks in the wrong size cups. They need to learn the difference between the McCafe sizes and the regular sizes.
  • DZ
    David Zubia
    Feb 23, 2026
    1.0
    They charge you for bbq stay away
  • MG
    Mohamed Gorrey
    Feb 19, 2026
    1.0
    This is a very poorly managed place with unacceptable customer service. I stood waiting for over five minutes and there was no staff available to assist me. Later, when I was told to place an order, even ordering a single drink took more than 20 minutes to prepare, while staff were sitting around doing nothing. I have never experienced such disrespectful and careless service anywhere else. What kind of business treats its customers this way? Who is responsible for this situation, and who will be refunding my money?
  • AG
    Arturo Gonzalez
    Feb 15, 2026
    5.0
    Thank you McDonald's for the coffee, way better now
  • KR
    Kiki Rymers
    Jan 17, 2026
    1.0
    The employee that served me was disrespectful and looks dirty and wasn’t even dress in uniform right. She was arguing with an employee right infront of my face who was trying to help me. I believe her name started with Jan and had a B for her last name. I will definitely not be coming back.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Cotulla, TX?

McDonald's in Cotulla is open daily from 7:00 AM to 11:00 PM.

What are the delivery hours for McDonald's in Cotulla?

Delivery service is available every day from 8:00 AM to 5:59 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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