Dairy Queen

Reviews

• SS

  SGTTREV

  3 days ago
  1.0
  I travel often, and this is one of the worst-run DQs I've encountered. There is no system in place, the wait times are ridiculous, and the staff seems completely indifferent. Getting charged for a Large and receiving a small was the final straw. Not worth the stop in Cotulla.
• RC

  renee cruz

  Feb 11, 2026
  1.0
  I was extremely disappointed with my experience during the morning shift at this Dairy Queen location. From the moment I walked in, it was clear that there was a serious lack of organization and effort. Several employees were sitting down or on their phones, and no one seemed to be actively cleaning or stocking supplies. The fountain drink area was a complete disaster, with what looked like spilled soda all over the floor. There were no napkins, no condiments, and nothing restocked. As someone who has been a manager for over 30 years, I strongly believe in the saying, “If you’ve got time to lean, you’ve got time to clean,” and this team clearly was not following that principle. When I approached the counter, the lady who helped me was very rude, almost as if I was interrupting her time on her phone. I ordered a simple taco salad, nothing complicated, yet the shell was stale and unenjoyable, and by the time I got back to my hotel, the taco meat was cold. I specifically asked for no tomatoes, but there were tomatoes in it anyway, and although I requested extra cheese, there was barely any included. The fries tasted like the oil needed to be changed, leaving a bad aftertaste. My husband’s meal lacked flavor so badly that he couldn’t even finish it. We ended up throwing most of the food away, which was especially frustrating considering how high the prices are. However, later that evening around 8 p.m., we returned for a Blizzard and had a completely different experience. A very kind lady wearing a cap assisted me at the counter, while other employees were actively wiping down surfaces, stocking cups and napkins, and keeping busy. The restaurant smelled clean, was well organized, and everything was properly stocked. No one was standing around on their phones; they were all moving and working as a team. The Blizzard was made exactly the way I requested, and it was perfect. The evening staff was polite, helpful, and professional. The difference between the morning and night shifts was truly noticeable. The morning crew could learn a great deal from the night shift, who demonstrated excellent teamwork, cleanliness, and customer service
• JV

  Jorge V

  Jan 4, 2026
  1.0
  Took them 1 hour to give my food and it was cold when I got it
• HJ

  hector sanchez jr

  Nov 29, 2025
  5.0
  Stopped by here the day after Thanksgiving and the service was phenomenal and the food was just as good if not better. Fresh produce, hot food and plenty of ice with my tea the way I like it. All the staff had a smile and very welcoming demeanor. This place is a must stop every time we visit on our way to the family ranch. Thank you for being a staple to the community for such a long time. If I’m not mistaken, there was a plaque there showing the first pic of existence to present day. Over 50 years is a testament to your business model. Happy Holidays.
• KK

  Kimberly

  Nov 4, 2025
  5.0
  Went through drive thru fast and friendly,thank you!

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