Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and poor communication.
Order Accuracy
Multiple reviews highlighted issues with order accuracy, including incorrect items and missing components.
Food Quality
While some customers enjoyed the food, others complained about cold meals, undercooked items, and overall dissatisfaction with the menu offerings.
Cleanliness and Hygiene
Concerns were raised about cleanliness and hygiene practices among staff, particularly regarding mask-wearing and food handling.
Customer Experience
Several reviews indicated a negative customer experience due to long wait times and unhelpful staff, leading to frustration among patrons.
JV
Jorge V
Jan 4, 2026
1.0
Took them 1 hour to give my food and it was cold when I got it
HJ
hector sanchez jr
Nov 29, 2025
5.0
Stopped by here the day after Thanksgiving and the service was phenomenal and the food was just as good if not better. Fresh produce, hot food and plenty of ice with my tea the way I like it. All the staff had a smile and very welcoming demeanor. This place is a must stop every time we visit on our way to the family ranch. Thank you for being a staple to the community for such a long time. If I’m not mistaken, there was a plaque there showing the first pic of existence to present day. Over 50 years is a testament to your business model. Happy Holidays.
KK
Kimberly
Nov 4, 2025
5.0
Went through drive thru fast and friendly,thank you!
DP
Daniel Presas
Aug 25, 2025
1.0
To be honest. Idk why I keep coming to this location. Don't get me wrong DQ. I've been eating your food all of my life but this is getting out of hand. I literally told them that I got shredded hamburger salad the last time I ordered a grilled chicken salad, instead of romaine. Don’t get me wrong this isn't the first time. I'm just sick and tired of these lies. If you don't have a proper salad. Why do you sell it to begin with?
Some people actually like to eat a late night salad but I guess it's too hard for your management to understand that. As a business owner I know it's hard to have inventory at hand at times but damn do a better job to keep those that actually care about the food. How I said I told them that all I got the last time was hamburger lettuce and I got the same thing again. I know this will not mean anything to yall but to be honest all of your workers are just there to collect a paycheck so maybe you should invest in them and teach them to do a better job at serving the customers.
LM
Linda Martinez
Aug 21, 2025
5.0
Bueno si vienes de Laredo es una parada rápida para seguir
Dairy Queen is located at 1092 FM 468, Cotulla, TX 78014, USA.
What are the operating hours of Dairy Queen in Cotulla?
Dairy Queen is open Monday to Thursday from 10:00 AM to 10:00 PM, Friday and Saturday from 10:00 AM to 11:00 PM, and Sunday from 11:00 AM to 10:00 PM.
How can I order food for pickup from Dairy Queen in Cotulla?
You can place a pickup order through their online ordering system at https://www.dairyqueen.com/en-us/order/pickup/n/13953/.
Does Dairy Queen offer any mobile app deals?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/.
What is the contact phone number for Dairy Queen in Cotulla?
You can reach Dairy Queen at +1 830-879-2801.
Where can I find more information about Dairy Queen Cotulla online?
Visit their official website at https://www.dairyqueen.com/en-us/locations/tx/cotulla/1092-e-fm-468/13953/ or their Facebook page at https://www.facebook.com/231245883635598.
Are there hotels nearby if I want to stay near Dairy Queen?
Yes, several hotels are nearby including Village Inn, Baymont by Wyndham Cotulla, La Quinta Inn & Suites by Wyndham Cotulla, Cotulla Executive Inn, Days Inn & Suites-Cotulla, and Hotel Cotulla.
What other dining options are close to Dairy Queen in Cotulla?
Nearby dining options include Champs Chicken, Country Store Restaurant, Wendy's, Subway, Linares BBQ, Southern Snow Shaved Ice, and The Donut Palace.
Where can I fuel up or find convenience stores near Dairy Queen?
You can find gas stations and convenience stores nearby such as Big's 301, Valero, PC Country Store, and Exxon & Mobil Stations.
Are there any local attractions or community centers near Dairy Queen?
Yes, the Alexander Convention Center and Brush Country Chamber of Commerce are nearby for events and community services.