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Brand Certified

Chipotle Mexican Grill

4.0
(745 reviews)

About

Mexican Restaurant
Chipotle Copperas Cove is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3018 E Business 190, Copperas Cove, TX
76522, United States

Hours

Reviews

4.0
745 reviews
5 stars
410
4 stars
142
3 stars
65
2 stars
28
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several noting a lack of friendliness and attentiveness.

Food Quality

Numerous reviews mentioned issues with food quality, including tasteless dishes, incorrect orders, and concerns about freshness.

Portion Sizes

A common complaint was about small portion sizes, with customers feeling they were not receiving value for their money.

Cleanliness

Several reviews highlighted cleanliness issues within the restaurant, including dirty dining areas and food preparation stations.

Inconsistency

Customers experienced inconsistent service and food quality, with some praising specific visits while others reported significant disappointments.
  • DD
    Delivery Driver
    Feb 26, 2026
    1.0
    I visited this Chipotle location around 8:30 p.m. tonight to pick up a mobile order, and the experience was honestly shocking. The employee working the pickup area (a tall woman on the side who appeared to be bagging online orders) threw the bag across the counter toward me without saying a word. No greeting, no eye contact, no confirmation of the order just tossed it in my direction. I actually had to call out to her to get her attention in the first place. That kind of behavior is completely unprofessional and disrespectful. Customers should not feel dismissed or treated like an inconvenience. It felt hostile and unnecessary. Management should review the camera footage from around 8:30 p.m. and address this. I would also like to know the name of the employee working that shift so this can be escalated properly. Very disappointing experience.
  • TW
    Takila Walker
    Feb 26, 2026
    1.0
    The queso tasted like powder everything was absolutely tasteless I paid for double meat and Instead received more fajitas vegetables than meat chips tasted old they didn't use the salt that they usually use on the chips everything was so bad smh
  • BP
    Brandi Perez
    Feb 23, 2026
    1.0
    Worst chipotle ever and we eat at them all over the stat. they are not friendly they just stare at you like your unconvincing them your lucky if they even talk to you. If you have an issue with online they just say oh well it’s a you problem. It’s always gross inside and they always run out they don’t plan for rushes very well
  • MW
    Mickal Williams
    Feb 21, 2026
    3.0
    I love for Chipotle ❤️ is being tested to the max. Because tonite Sat Feb 21 @ 09:30 pm and there is no fountain Drink, there is no tea . So for me there is nothing to drink and this becoming the norm!. But it doesn't stop there they are out of Chicken, outta of brown rice and to top it off i had to pay for chicken again because there was not but a spoon full from what I could see. I accepted because the Guacamole was spead on top so i couldn't see how much chicken was there. I sat down and begin to mix the salad and noticed almost no meat went right back up they were looking like it was there before i sat down but not there now. So since they appeared confused i paid an additional $3.96 for chicken again! This was not a good nite for me. They shut down earlier and earlier 😒!
  • GG
    Glenda
    Feb 21, 2026
    1.0
    Mal servicio salado y quemado los chips, vinagreta salada, bowls sucios y no es la primera vez. Que pasa con ese manager que se vaya

Frequently Asked Questions About Chipotle Mexican Grill

What types of food options does Chipotle Mexican Grill in Copperas Cove offer?

Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill at 3018 E Business 190 in Copperas Cove, TX?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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