Dunkin'

Reviews

• BC

  Brian C.

  3 days ago
  2.0
  Lacking in menu online. Menu inside doesn't reflect Drive thru menu. Drive thru has items i want that aren't listed inside or online. Was just trying to avoid the l I no drive thru line...just had to add an edit to review. I waited 10 to 15 minutes for my stuff and the got my drink wrong. Their voicemail box is full in the morning and they didn't give me a receipt. DONT ENTERTAIN GOING THERE!
• TP

  Terri Poprik

  Nov 12, 2025
  1.0
  The personell change is horrible...20 minutes to get a regular coffee!!! I will not be back, 10 to 15 cars in drive thru waiting to place order and no one at the pick up window that is a problem. This is the 2nd week so apparently they don't care.
• LM

  love monae

  Nov 10, 2025
  1.0
  They are so trash here! I placed my order at 8:48am 11/10/2025. I didn’t get my order until 9:09am after i said where’s my order?? The hash browns were soggy and they completely left the egg patty off of the maple bacon sandwich that comes with egg! So we had to turn around after we left to get the sandwich corrected. The white girl had zero sense of urgency and she never changed her gloves. she was making orders touching non food items and then back to making orders all with the same gloves. the heavy set black lady with the dreads came in for her shift never washed her hands and began working on orders. Keenan did apologize and offered a complimentary meal on our next visit for the mishap but we wont be back.
• CR

  Claudia R

  Nov 8, 2025
  5.0
  This was my first time at Dunkin’, and I’ve got to say, the coffee was great! I ordered an iced butter pecan latte through the app, and it was delicious. I originally went to pick it up through the drive-thru, but the line was super long. I called the store, and to my surprise, they answered right away despite how busy they were. They told me I could come inside to pick it up instead, which I really appreciated. When I walked in, there was a sign on the door that said “Mobile Orders Only,” which made sense since it was around 10 AM and the staff was clearly working hard and the rush was in full effect. The lady in front of me refused to place a mobile order and was giving the team a hard time, but even then, they still took her order and handled it so professionally. Honestly, they were more patient than I would’ve been! Even though they were slammed, one of the young ladies kindly let me know she’d be right with me and continued reminding others that it was mobile orders only. My drink came out great, the donuts were fresh, and the service was solid despite the rush. I’ll definitely be coming back!
• JF

  Jayla Finley

  Nov 6, 2025
  1.0
  I created an account JUST to make this review because my experience was TERRIBLE. Waited patiently for 30 minutes and my drink had not been called out. During this time, one worker checked for my order but did not return. During this time, the workers were occupied and although I understood this, I could not continue to wait so I did ask the cashier for a refund who needed help from the manger to issue it. The cashier asked the manager for assistance but the manager told the worker that she needed a “second”. After 10 minutes I asked the manager how much longer and she was short, passive aggressiv, and dismissive to me. The manager told me that she “didn’t know” because she was “too busy“ despite me having to wait for so long. The manager did not offer to make the order I was waiting on which was just 1 small matcha latte with cookie butter syrup. Took an additional 20 minutes to finally receive a refund because the manager continued to deny me one. Made me an hour late to work although originally I would have been on time. This event occurred 11/05/2026 at 7:45 am.The manager did not have on a name tag but she wore a plain black shirt. Thank you to the sweet worker that eventually was kind enough to issue me my refund despite not knowing how to and also did not receive manager assistance though needed. Instead the worker received assistance from a cook that verbally assisted her to issue a refund. I do not see myself returning to this establishment, especially never at this location because the service definitely left a bad taste for the company.

Frequently Asked Questions About Dunkin'