Business Details
About
Mexican Restaurant
Chipotle Coppell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
977 reviews
5 stars
449
4 stars
182
3 stars
89
2 stars
75
1 star
182
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unprofessional staff, with many customers expressing dissatisfaction with the service they received.
Cleanliness
Multiple customers reported that the restaurant was dirty, with unclean tables and food preparation areas, raising concerns about hygiene.
Food Quality
Several reviews mentioned poor food quality, including stale ingredients, undercooked rice, and incorrect orders, leading to disappointment among customers.
Product Availability
Customers frequently noted that many menu items were unavailable during their visits, contributing to frustration and dissatisfaction.
Management Issues
Reviews indicated a lack of effective management, with complaints about staff indifference and poor handling of customer concerns.
- SLSabrina L.Dec 31, 20251.0I had one of the worst experiences at Chipotle due to extremely unprofessional customer service from an employee named Belle. The interaction was rude and dismissive, which made an already frustrating visit even worse. On top of that, the chicken served tasted old and did not seem fresh at all, which was very disappointing and concerning. Several menu items were also unavailable, and there was little effort made to communicate this properly or offer alternatives. Overall, the lack of professionalism, poor food quality, and limited product availability made this visit a complete letdown. This location seriously needs better customer service and quality control.
- EKEdmond KimDec 22, 20251.0Went in to get bowl and after ordering bowl, cashier said cashier machine went down. Waited for 10 min so offered to pay with cash but they refused to take free queso ode from app, and also demanded that I pay $14 when chicken bowl was like $13.05 with queso (this is already price with queso when they shouldn’t have charged with queso). Terrible customer experience
- RBRaghu BallalDec 18, 20253.0Getting tired of this place. Always out of things and not bothered at all about it. Today went to the store 8:30 p.m. and they were out of Guacamole and veggie fajitas and said they were out for the day. They close at 10 p.m.! The kids working there are not bothered about customer service. No sorry, no can we substitute anything else.
- JMJim MathineDec 13, 20251.0We were at the Denton Tap Chipotle on 12/12/2025 from 5:50-6:30pm and left without ordering. We waited in line for 15 minutes before finally ordering a chicken Burrito bowl. We were told the chicken would be ready in 5 minutes. We watched a totally incompetent cook cut chicken breasts and then throw them in the trash. Either there was no manager present or they were as incompetent as the cook. We finally left without ordering.
- JTJija TDec 7, 20251.0Very disappointed with this Chipotle. We ordered queso for someone who doesn’t eat beef, but it came with a piece of beef in it. When we reported it, the staff didn’t apologize and actually asked us to pay for a replacement. That’s unacceptable and shows a lack of care for dietary restrictions and basic customer service. I hope management fixes this issue.
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill in Coppell known for?
Chipotle Mexican Grill in Coppell is a fast-casual restaurant known for its customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill in Coppell?
Chipotle Coppell is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Coppell offer pickup and delivery services?
Yes, Chipotle Coppell offers both in-store pickup and delivery services.
How can I order online from Chipotle Coppell?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app available in the Apple App Store.
Does Chipotle Coppell have a rewards program?
Yes, customers can sign up for Chipotle Rewards to receive exclusive offers and earn free food.
Where is Chipotle Mexican Grill located in Coppell?
It is located at 104 S Denton Tap Rd, near the Sandy Lake Crossing shopping area in Coppell, Texas 75019.
What are some nearby fitness centers to Chipotle Coppell?
Nearby fitness options include 9Round Fitness and Barre3, perfect for a workout before or after your meal at Chipotle.
Are there other dining options near Chipotle Coppell?
Yes, nearby dining options include The Biscuit Bar for American cuisine, Local Diner for breakfast and brunch, and McDonald's for fast food.
Can I find beauty and spa services near Chipotle Coppell?
Yes, beauty services nearby include The Lash Lounge, Beauty At Studio J, Tammy Nguyen - Skincare | NovaLash, and Hair Lounge 105.
What payment options are accepted at Chipotle Coppell?
Chipotle Coppell accepts credit cards and offers gift cards as payment options.