McDonald's

Reviews

• NI

  Nexus of ice

  4 days ago
  1.0
  I recently visited one of the newly redesigned McDonald’s locations, and the experience felt very different—and not in a good way. The restaurant now feels more like a kiosk or vending machine setup rather than a place where you’d want to sit down and enjoy a meal with family. The front counter design is especially unwelcoming. It gives the impression that customers are expected to grab their products and leave rather than feel comfortable staying. On top of that, the level of customer service has noticeably declined. It’s difficult to get anyone’s attention for help, and the staff often seem disengaged or unavailable. From what I’ve seen in other reviews, even negative feedback appears to receive automated responses from McDonald's, with little indication that real concerns are being addressed. That only adds to the feeling that customer experience is no longer a priority. Overall, the atmosphere comes across as cold and impersonal, which makes for a surprisingly depressing dining experience. I hope future changes bring back some of the warmth and hospitality that used to make visiting worthwhile.
• ES

  Emily Sanchez

  Mar 22, 2026
  1.0
  THEY ALWAYS ALWAYS forget something OR give me something else. I asked for pancakes, hash brown and a Mcgriddle. What do they do? They forget the hash brown, they give me a BISCUIT and forget the syrup. This isn't the first time they do it. It's ALWAYS this location.
• RJ

  Rebecca Johnson

  Mar 17, 2026
  4.0
  Drive-thru service was quick, and I especially enjoy the $5.00 meals!😋 🍔🍟 #Service #Meals
• AC

  alana cushman

  Mar 9, 2026
  1.0
  Ordered online for pickup ordered a happy meal cheese burger extra ketchup extra mustard extra pickle extra onion. Only got meat cheese mustard an ketchup. This is about the 4th time this has happened.
• CH

  Cheri Hinkley

  Mar 4, 2026
  1.0
  Two separate occasions now I've gone through the drive through. Once in the outer lane and was put on hold for 2 cars to go ahead so I left. Now the inner lane. Same thing happened today. She started taking the order for the other lane WHILE l was in the middle of giving mine. Again, 2 more cars went ahead of me, both after i started my order. Ive never had such terrible service before even giving my order.