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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Conroe, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 808 West Loop 336 for the ultimate SONIC experience!
Customer experiences with staff are mixed; while some report friendly and prompt service, others describe rude and unprofessional behavior, particularly from management.
Food Consistency
Food quality is inconsistent, with some customers enjoying their meals while others report issues such as cold or poorly prepared items.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, especially during busy hours or when using delivery services.
Cleanliness and Maintenance
Some customers noted improvements in cleanliness, but there are ongoing issues with malfunctioning ordering screens and ice quality.
Pricing Concerns
Customers express dissatisfaction with rising prices and decreasing portion sizes, leading to perceptions of poor value.
KM
Kristin Marquis
Feb 7, 2026
5.0
My family loves the ice cream here and they always deliver with a smile! Thank you
HH
Hi
Feb 5, 2026
1.0
I had a very disappointing experience at this Sonic due to the manager, Kayla. I was charged for my order and showed a timestamped email notification that clearly listed the exact Sonic location at 808 West Loop. She refused to review it, stating she would not accept an email and would only look at a bank app.
I then offered to show the charge directly in my bank app, and she still refused to look at it or help resolve the issue.
After waiting about 15 minutes while they tried to correct the mistake, I offered to pay again just to move things along. Even then, she refused service, took my order away, and told me to leave. At no point did she apologize or attempt to resolve the situation.
I remained respectful the entire time and have never been treated this way by a manager. The behavior was rude, unprofessional, and completely unacceptable. This experience alone ensures I will not be returning to this location.
LL
Leta Lou
Feb 2, 2026
5.0
Love it!!
AS
Aaron Stoddard
Jan 17, 2026
5.0
Great Sonic location! Consistently correct orders with good portion sizing.
MQ
Maddi Quebedeaux
Jan 7, 2026
1.0
We pulled up at 9:30 to get two drinks, a super simple order. Multiple employees inside saw us pull up and press the button to order, one employee even had to run food outside to another car. We sat there for literally 15 minutes without anyone acknowledging us, not taking our order, telling us they’re closed early, or letting us know we’re unable to order. We thought we could just mobile order and wait for pickup, but mobile ordering is already turned off for the night. The female employee was busy rifling through her pockets looking for her vape and phone charger to provide us any customer service, but the other employees would rather hide in the back than do their job. This place is a joke.
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Certified March 01, 2026Yext Knowledge Graph
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