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McDonald's

3.4
(390 reviews)

Business Details

318 FM 1488, Conroe, TX
77384, United States
(936) 206-2999
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
318 FM 1488, Conroe, TX
77384, United States

Hours

Reviews

3.4
390 reviews
5 stars
186
4 stars
41
3 stars
30
2 stars
17
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some employees like Ashton and Ms. Mikki received praise for their friendliness and helpfulness, while others were reported as rude and unprofessional.

Order Accuracy

Numerous complaints about incorrect orders and missing items, indicating a consistent issue with order fulfillment.

Cleanliness

The restaurant is often noted for being clean, contributing positively to the dining experience.

Speed of Service

Service speed is inconsistent; some customers report quick service while others experienced long waits.

Overall Experience

Mixed reviews overall, with some customers expressing satisfaction and others vowing not to return due to poor experiences.
  • SV
    Serenity VanSant
    1 day ago
    5.0
    Always feel taken care of when I come here. Order is always right and usually quick. Ashton does a great job always having a smile on his face.
  • LP
    Luis Payano
    Feb 24, 2026
    5.0
    The best McDonald's in the area. I can't say enough how often I leave this location feeling so well taken care of. From the fresh food, to the accurate orders, the attention to detail on making sure I get my sauces and what I ask for. Management goes above and beyond to make each experience a good and memorable one.
  • DC
    Danae Colson
    Feb 12, 2026
    5.0
    Every time I go through the drive through Ashton is always the kindest person. No matter the day he has a smile on his face making sure I have everything I need.
  • FF
    Fernander
    Feb 10, 2026
    4.0
    I come by this McDonald’s often after work to grab some dinner late from my shift, usually the service is mild just get my food handed to me without much communication. However today in my visit that experience was changed by the gentleman named Ashton, suggesting me the new sauces that came to the restaurant and being very generous and engaging to have me try them after I asked him for my sauces. This stood out to me a lot coming from a customer service job myself, and I think it’s something that brightens the place and gives it that energy that it lacks. This small but meaningful interaction influenced me to come leave a review and give Kudos to Ashton for stepping up from the average service I receive in this restaurant, and hope I hope he is recognized for his efforts and kindness :). Awesome job Ashton!👏
  • SZ
    Sandra Zavadilova
    Feb 6, 2026
    5.0
    I placed a mobile order for in-store pickup, but when I arrived, the store couldn’t see the order even though the payment had already been taken from my account. It was a frustrating situation at first, but I really want to thank Crystal, the manager, for how she handled it. Crystal took the time to look into the issue, contacted me directly, and made sure it was resolved properly instead of being brushed aside. Her customer service was excellent, and she genuinely cared about getting things right. What started as a bad experience actually showed me the true potential of this McDonald’s. The food is always fresh, the team is helpful, and this will continue to be my go-to McDonald’s.

Frequently Asked Questions About McDonald's

What are the drive-thru hours at McDonald's in Conroe, TX?

The drive-thru is open 24 hours every day of the week.

Can I order McDonald's food online for delivery?

Yes, you can order online for delivery 24/7 via McDonald's delivery website or app.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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