Business Details
About
Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 10200 Highway 242 in Conroe, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
2,170 reviews
5 stars
1,757
4 stars
281
3 stars
65
2 stars16
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting positive interactions with employees.
Store Cleanliness
The store is frequently described as clean, organized, and well-stocked, contributing to a pleasant shopping experience.
Product Quality Issues
Several reviews mentioned concerns about the freshness and quality of meat products, with some customers reporting spoiled items.
Mixed Experiences with Self Checkout
Feedback on self checkout experiences was mixed, with some customers expressing frustration over cart malfunctions and staff interactions.
Catering and BBQ
The catering service and BBQ offerings received high praise, with customers recommending them for events.
- ACAnaska Catch2 days ago1.0I was shopping for wine and I was looking for a Malbec and I asked a wine steward there her name was Mo,I believe .she responded with we don’t have it very rude like she was very upset . That is not a way to respond to a customer. I was shocked at her response . I kept walking and I found the wine so she was lying that they didn’t have it . I don’t know why HEB has someone like her working with customers when she has a horrible attitude .
- BWBilly Webb5 days ago1.0The current complaint escalation process at H-E-B appears fundamentally flawed. When concerns are raised with corporate regarding misconduct by a store manager at 10200 TX-242, Conroe, location a request is made to escalate the issue to the district level, the complaint is routed back to the very manager being reported. This creates a clear conflict of interest and allows the matter to be intercepted before it ever reaches appropriate oversight. Additionally, when customers leave public reviews, H-E-B’s corporate responses routinely direct them to call the same corporate number, which initiates the identical process without resolution. This results in a closed loop that prevents accountability, discourages transparency, and renders the escalation process ineffective. H-E-B’s escalation process is ineffective by design allowing the corruption to continue. But I will not be silenced and this matter will not be dismissed or quietly redirected. Through continued documentation and appropriate escalation, these concerns will be brought to the attention of H-E-B’ senior leadership and ownership, including Charles Butt, Howard Butt, Stephen Butt, and other relevant executive stakeholders. Everyone will be notified about the corrupt manager, at 10200 TX-242, Conroe…. EVERYONE.
- TLTONY LozadaDec 23, 20255.0This is My to go grocery shopping store H.E.B. so convenient from my house that why I shop 242. Keep up your happiness. Merry Christmas 2025.🌲
- NENicole EllisonDec 19, 20252.0I was shopping at HEB tonight doing self check out and when I was leaving, my cart suddenly locked up causing me to hit my shin on the cart which gave me a bone bruise. Suddenly an associate appeared and asked me for my receipt which I provided, and then told me it was part of their anti theft system and that I could put ice on the bruise. Are you kidding me! I thought it was bad enough at Walmart but this is ridiculous. I don't shop lift but apparently if I do self check out and the machine is off, I can look forward to my cart giving me a bone bruise. Really going to have to think about if it's worth shopping here....
- AMAna MolinaDec 12, 20251.0I am so disappointed with this store I being an Heb customer for so many years and I always being happy with their customer service and everything, recently I moved and I drive extra to go to my nearest Heb, just to find that not all Heb stores have the same policy or same customer service. At this store when I used a coupon (THE STORE COUPON) they find a reason to say that the coupon doesn't apply and because I'm always in a hurry and I don't really need what I'm buying I said ok. Because I don't have time to deal with it. It has happened several times and as I said I'm a regular customer so I do know how their coupons work. But today was wow they day their really surprised me, as I was paying for my groceries I remember I had forgotten something but because the cashier had already started I thought I'll pay for this and go back.. getting what I forgot I was careful to put it separate from all these stuff that I had already paid for and when I came to the cashier to my surprised I was asked to show my receipt for the other stuff and like I said I was surprised I told the lady that it was my first time being asked for a receipt and she told me it was their policy.. and she took her time to look at the entire thing (I HAD A LONG RECEIPT ) and I told her I needed to leave but she didn't mind and till she read the whole thing gave it back, her name is Debbie H.. I am so disappointed I doubt I'm coming back I don't know if is the manager or just the people they have because is not only one "incident " but multiple
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the store hours for H-E-B at 10200 Highway 242 in Conroe?
H-E-B is open daily from 6:00 AM to 11:00 PM.
Does H-E-B at Harper's Trace offer curbside pickup and delivery services?
Yes, H-E-B offers curbside pickup, delivery, and same-day delivery services at this location.
What payment options are accepted at H-E-B in Conroe?
H-E-B accepts American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Where can I find weekly deals and specials for this H-E-B store?
You can find weekly deals and more in this week's ad at https://www.heb.com/weekly-ads/weekly-deals/757.
Where can I learn about H-E-B's updates on the COVID-19 vaccine?
Visit https://vaccine.heb.com/ for the latest news about the COVID-19 vaccine, including current vaccine phases and FAQs.
What types of products can I find at H-E-B in Conroe?
The store offers Food & Drinks, Home and Kitchen items, Health & Beauty products, Baby & Toys, Flowers, Outdoors & Sports equipment, and Office & School supplies.
Is H-E-B in Conroe accessible for people with disabilities?
Yes, this H-E-B location has wheelchair accessible entrances and parking, and public restrooms.
Are there any banks near H-E-B in Harper's Trace to conveniently handle financial errands?
Yes, First National Bank Texas and Regions Bank are nearby, making it easy to combine banking and grocery shopping in one trip.
What dining options are close to H-E-B for a quick meal before or after shopping?
Nearby options include McDonald's, True Texas BBQ, Wendy's, Subway, Starbucks, and Smoothie Strong for a variety of fast food and drinks.
Are there any fitness or wellness services near H-E-B in Conroe?
Yes, you can visit Bellacio Nails and Spa for relaxation, Great Clips or Supercuts for grooming, and Harper's Preserve Dentistry or Friendly Dentists for dental care nearby.