Dunkin'

3.7
217 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Conroe, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5201 FM 1488 Rd, Conroe, TX
77384, United States

Hours

Reviews

3.7
217 reviews
5 stars
110
4 stars
34
3 stars
14
2 stars
16
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, indifferent, and lacking basic communication skills.

Order Accuracy

Many customers reported consistent issues with incorrect orders, including missing items and wrong drink preparations.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty environments and food items being served improperly.

Product Quality

Customers expressed dissatisfaction with the quality of food and drinks, noting stale items and poorly made beverages.

Staff Attitude

Feedback indicated that staff often appeared unwelcoming and disengaged, contributing to a negative customer experience.
  • MK
    Mark Kammerdeiner
    Nov 7, 2025
    2.0
    If you are strapped for time or needing to get to work on time, don’t stop here. Been stuck behind one car waiting for my 1 little coffee several times. It’s extremely frustrating when you have the app but the car in front of you doesn’t. If they start an order from scratch no matter the size, it’s taking a minimum 5 minutes.
  • SL
    Stuttgard LLC
    Oct 8, 2025
    5.0
    My husband's favorite coffee place!
  • QR
    Qui Redd
    Sep 28, 2025
    1.0
    Cashier at drive thru window has no customer service skills. She didn’t greet me at the window. Didn’t tell me my price at the box and didn’t even tell me my price at the window. Just took my card I asked a worker passing by my price she told me hold on. When the original woman at the drive thru window returned I I asked her my price and instead of opening her mouth and telling me she just handed me my receipt. Silence is not key when you are in customer service.
  • MN
    Michael Neal
    Sep 17, 2025
    5.0
    So this was attached to a gas station. The selection at 1pm was a bit limited and the girl running the place wasn't the most friendly. It wasn't bad by any means, just worth noting.
  • MJ
    Makayla Jenkins
    Sep 15, 2025
    1.0
    Updated: What I ordered versus what I got. It is not just this time, it is every. Single. Time, why can y’all not make coffees the way y’all are supposed to you’re literally the ones that make the recipes.I Ordered the Pumpkin Sugar Cookie Iced Coffee with cold foam and cinnamon — got a plain iced coffee instead. Paid for the specialty drink, didn’t get it. This place has a low-star rating for a reason. This location gets a lot of reviews about service, and they are not joking, the lady at the counter genuinely looks like she just doesn’t wanna be there which is fine but don’t get a customer service facing job. They’re lucky I didn’t have time to wait today. next time I’ll make sure I do. Original- This Dunkin’ is consistently disappointing. I usually order one of the signature drinks—something that should come exactly as advertised without any customization needed—but they almost always leave something out. It’s frustrating to pay for a drink that’s never made right. On top of that, the service feels stale and indifferent, like they’re just going through the motions. I shouldn’t have to double-check or remind them how to make their own “signature” menu items. Definitely needs improvement.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Conroe, TX?

Dunkin' in Conroe, TX is open daily from 6:00 AM to 6:00 PM, with delivery available Monday from 6:30 AM to 1:30 PM and Tuesday through Sunday from 6:30 AM to 5:30 PM.

What special holiday drinks are available at Dunkin'?

Dunkin' is offering the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and a new Berry Sangria Refresher this holiday season.