LF
lucas ferguson
Jan 3, 2026
After a long day of work, my family and I stopped at Arby’s to get dinner. Unfortunately, this experience was so poor that it will be the last time I visit any Arby’s location. Based on what occurred, it appeared there was a serious lack of quality control and professionalism.
I was required to repeat my order a total of six times—four times at the menu speaker and twice again at the drive-through window. Despite this, the order was still not handled correctly.
The employee taking my order, Vanessa, appeared visibly impaired. When I asked her if she was high, she looked embarrassed, glanced around the restaurant, and then asked me to be quiet because she did not want to get in trouble.
Vanessa, who had already struggled to take the order, then attempted to hand me her THC vape through the drive-through window, told me to calm down, and asked if I wanted to use it—while my children were present in the vehicle. This behavior was completely inappropriate and unacceptable.
Due to the repeated issues, I asked her to have someone else finish the order. I eventually received my food—or what I thought was my food. Once I arrived home, I realized the meals were incorrect and that two of my meals were missing entirely. While still at the drive-through window, I had gone over the entire order with the manager and confirmed it was correct, yet the order was still wrong.
This further demonstrates a complete lack of quality control. I do not write reviews often, as I understand that mistakes happen, but this experience went far beyond a simple error and was overall unacceptable.