Placed order in a very busy drive-thru. It wasn't ready when I got to the window, and a Door Dash offer came in for me to pick up, so I went inside to wait. The time was 2:03pm. There were just 2 employees. I saw my order when it was ready, but the young man just kept making drinks and Blizzards and handing them out the drive-thru. I saw when my Door Dash order was ready. It, too, just sat there. At 2:34pm, I was finally able to get both orders. My Door Dash order was almost 20 minutes late, which was a strike against my rating and I had to file an appeal. Customer did NOT tip. My food was cold and my ice cream missing from the order. When I returned to the store and managed to get someone's attention, she told me that she would get the missing Dilly Bar "here in a few minutes.
LH
Lonnie Hargrove
Mar 1, 2026
3.0
I really do not like leaving a negative review but I need to be honest. We ordered some chicken tenders and taco salad's. The tenders are good, but the taco salads were not what we have come to expect from Dairy Queen. I guess even Dairy Queen can have a off day.
DD
DJ
Feb 26, 2026
2.0
The chicken tenders were really salty. The person taking the orders was helpful and nice. He did mention that only he and 1 other person were the only workers there during lunch rush that day. Hire more people DQ.
HM
harlan metzger
Dec 3, 2025
5.0
You should give the young man working the drive thru a raise. Having owned and managed small businesses all my life I would have been lucky to have an employee who exemplifies what customer service is supposed to be.
MI
May Ipy
Nov 22, 2025
1.0
I’ve been to this place twice. Both times I had a horrible experience. The food has tasted awful, and when we ordered ice cream or blizzards they taste almost spoiled. I spent four dollars on one MINI blizzard just to pour it out afterwards due to the awful taste. It has never been like this at any other location I’ve gone. And on top of the taste, the ice cream and blizzards are halfway melted by the time we get them. The food is not good either. The employees look like they do not want to be there with their horrible attitudes and frowns. The place seems to be understaffed and it takes a horribly long time to get your food. I tried to give them the benefit of the doubt the first time I went due to the fact that they had just opened but I don’t think anything will ever change. I would recommend not coming here unless you are prepared for a terrible experience.
Frequently Asked Questions About Dairy Queen - CLOSED
What type of food and desserts does Dairy Queen at 1309 Prim St. offer?
Dairy Queen specializes in soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours of Dairy Queen in Commerce, TX?
Dairy Queen is open Monday through Thursday and Sunday from 10:30 AM to 10:00 PM, and on Friday and Saturday from 10:30 AM to 11:00 PM.
Where is Dairy Queen located in Commerce, TX?
Dairy Queen is located at 1309 Prim St., Commerce, TX 75428, USA.
Can I order Dairy Queen's menu online for pickup?
Yes, you can order online for pickup through Dairy Queen's official order website.
How can I contact the Dairy Queen at 1309 Prim St.?
You can reach Dairy Queen by phone at +1 903-886-0611.
Does Dairy Queen have a social media presence where I can get updates?
Yes, Dairy Queen at 1309 Prim St. has a Facebook page: https://www.facebook.com/764458203418653
Are there coffee shops near Dairy Queen where I can grab a coffee before or after my visit?
Yes, there are two Starbucks locations nearby where you can enjoy coffee or smoothies before or after visiting Dairy Queen.
What other fast food options are available near Dairy Queen in Commerce?
Nearby fast food options include Chicken Express, Dickey's Barbecue Pit, McDonald's, Subway, and Domino's Pizza, suitable for various tastes.
Is there a hardware or retail store near Dairy Queen if I need to run errands?
Yes, Commerce Ace Hardware, Ace Hardware, and Resharp kitchen supply store are nearby retail options you can visit.
Are there any local attractions or landmarks near Dairy Queen that I might want to visit?
Nearby, you can find the Corners At Commerce, a landmark and historical building that also houses a bar, making it a good spot to explore before or after your Dairy Queen visit.
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