Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor service.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong modifications.
Food Quality
Feedback on food quality was mixed, with some enjoying their meals while others reported cold or poorly prepared food.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported dirty tables and unsanitary conditions.
Speed of Service
Service speed was frequently criticized, with many customers noting long wait times and slow service.
CJ
Courage Jones
2 days ago
5.0
My food was fresh and the service was faster than i expected. First time I've actually enjoyed going to mcdonalds.
SB
Sandra Bocanegra
Feb 6, 2026
5.0
Great Service!
JM
Jessica Mellett
Feb 4, 2026
1.0
Yet another food joint closed for renovations with nothing online to let any travelers know - what is going on in Albuquerque?!?! 👎
JB
John Buehler
Jan 23, 2026
3.0
I misplaced the receipt with the url for the survey. But I must convey how nice it is to find Robin in the drive-through payment window. She recognizes our voices and is ready with a smile and cheerful attitude when we reach the window. She is an absolutely joy.
There are actually a couple other employees from time to time at the drive through who have absolutley no personality! They are not rude, but just not friendly! This includes the pick-up window as well. These younger employees need a class on customer relations. i.e. smiles, greetings, 'you are welcome' in stead of 'no probllem'. As I said, they have never been rude, just not conveying an attitude of 'we are glad you came to McDonald's today'. We usually try to schedule our visits to McD's when we know Robin is there.
I consider her an excellent rep. for your business in Columbus.
We regularly visit McD's for a mocha frappe. That is a treat to ourselves. Robin inhances our experience.
Thank you
Brenda Bueher
SS
Stacey
Jan 14, 2026
3.0
Every time every where I get a filet o fish Sandwich it's just thrown together. I cant straighten it out either because the cheese is stuck to the bun and it tears apart.
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