Papa Johns Pizza

Reviews

• GM

  Gerald McAlexander

  Dec 22, 2025
  2.0
  I walked in and the guy behind the pizza assembly line was eating a slice of pizza. In the kitchen. I ordered 2 pizzas, and never saw this guy wash his hands. Disgusted as can be, and debating going further up the line with it. I mentioned it to management and they said they would " talk to him". Do better
• LG

  Lara Grey

  Dec 8, 2025
  3.0
  So I ordered it and then drove probably about 15 minutes to get there. When I got there I noticed that it was still in prepping mode according to the app to my phone. So I sat in my car for quite a while and then I had a message pop up saying that my order is ready I can pick it up. So I walked inside and was told it's not ready yet that there were 16 ahead of me. I told him the message came up saying it was ready he said yeah that's when we clear the board but that's not actually when the pizza's done. So I ended up standing there for probably close to 10 minutes. I get my pizzas I go I tell them I have to go an hour away as we were chit-chatting. So I get home and I get a voicemail from them. Listening to the voicemail it said that " we were having a difficult time to reach you to discuss this but we have run out of mushrooms on your beef and mushroom pizza". So I called him up and he said yeah I forgot to tell you when you were here picking it up. So we just offset it by giving you extra beef aka hamburger and extra cheese. I don't see how that is upsetting it at all because the mushrooms were part of the flavor of it that I now no longer get. Had it been told with a phone call before or while I was there, we could have come to an arrangement. I think the only thing that they should be doing right now is refunding me for the pizza. Instead they say they're going to rip on me for about $2 for the cost of the premium to have the mushrooms added. Except it's one of those $9.99 any and all toppings deals. So once again I just feel ticked off. Because I do like their pizzas and especially their brownies I will probably continue to go there but I will definitely be more specific and observant. And maybe even pick a different store.
• RC

  Rodney Carr

  Dec 4, 2025
  3.0
  Well I have the works pizza with extra jalapeño and when I went to pick it up as carry out I happened to check it and make sure they had extra jalapeño well there was none and I told the lady and she actually told me it had extra jalapeño on it. They are very greedy with all the ingredients but it looked more like a cheese pizza and yet she’s try’s a second and third time to convince me they was on there!!!!! I could not believe that was really happening
• DA

  Dolly Ali

  Nov 13, 2025
  5.0
  Good for pickup
• SS

  Stephanie Sitton

  Nov 1, 2025
  1.0
  My Papa John's order was supposed to be here between 11:47 AM and 11:57 AM. I called and talked to the manager and he told me that he got another delivery so they put him on that delivery first and then said afterward he would get to me. First of all, this is very unprofessional. You don't take more time to get to an order that is first by giving someone else priority that came second, everyone knows that. My pizza did not get to me until 12:27 PM. He could have called to say he was late. I don't think I will leave a tip at any other Papa's if they have bad service again. I will be reporting this store to the corporate office and complaining. SO unprofessional to put an order before me that wasn't due for 30 minutes! Lousy service on behalf of the management and driver! If I could take it out of his tip I would!

Frequently Asked Questions About Papa Johns Pizza