Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor and unprofessional service, with long wait times and rude staff being common complaints.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Customers frequently mentioned receiving cold, stale, or improperly cooked food, leading to dissatisfaction.
Cleanliness
Several reviews noted unsanitary conditions, including dirty dining areas and issues with food hygiene.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for excellent service and noted positive experiences during their visits.
AM
A M
Nov 17, 2025
1.0
I came to this McDonald’s and ordered a happy meal for my grandbaby. It was far from happy. Nuggets were cold, hard , and dried out, with the fries too. I haven’t been to this place in years. I can see why. I definitely won’t return.
VM
Victoria Martinez
Nov 14, 2025
1.0
It sucks when you pay for food, and don't even receive it. Myself including one other have been trying to call since getting home (we can't leave again) and them not even answer. Why am I paying for food I'm not even getting.
LL
Latasha Larry
Nov 8, 2025
5.0
The hospitality is Great 👍. And the staff is really nice ☺️ I will most definitely refer someone to this McDonald's.
JJ
Jesse
Nov 8, 2025
1.0
This has to be the filthiest McDonald's I've been inside. While my kids played in the play area. My wife and I felt like we couldn't sit anywhere due to floors and tables and seats were so dirty and trash everywhere as well. They have like 30 people in the kitchen but no one cleaning lobby. Drink station was dirty as well. No lids and no straws.
MS
Michelle Sanchez
Oct 29, 2025
1.0
HORRIBLE customer service I placed a 13 tote cookie order they said it’d take 2 mins so I waited by the last window nobody came for 7 mins so I called the number and they said nobody started making my order and that it will be another 5 mins. Mind you I ordered ice cream as well and it melted already !