Pueblo Viejo Mexican Restaurant- Cleveland

Reviews

• WH

  William Helmer

  3 days ago
  5.0
  Good food
• WP

  Wayne Pattison

  Apr 20, 2026
  4.0
  Food and service was great, tamales.... Not so much
• BR

  Brittany Rice

  Apr 9, 2026
  2.0
  Unfortunately I am leaving this review to warn other people make them aware of what I experienced. The food was amazing, that isn’t the issue. However the service and lack there of was subpar. Took forever to get our items (chips, drinks, and our appetizer) the waiter came over three separate times to confirm our appetizer after we pointed to it each time on the menu as he looked too. Then at check out-this is my main issue.. my total was 65.50- I went to counter to pay and I guess there was a lady in training so she couldn’t process payment yet which no big deal but when (Sofia, name of lady on receipt) came and processed payment she charged me 71.13… and then proceeded to hand me the tip receipt to fill out and sign. I said no ma am my total was 65.50 why was I charged 71.13 and then now you’re asking for me to fill out tip too? By this time a manager came over (Cynthia, I believe) and Sofia looked like she got caught or was nervous that she was caught and then said I don’t know why it did that? It? So the machine you used to run my card just automatically typed in 71.13? So then she opens cash drawer with manager there and hands me $5 in cash. Now 5 isn’t the big deal it’s the shadiness and unprofessionalism for me. Let this be a warning ALWAYS check your receipts before leaving a tip.
• AM

  Akisha Mayes-Kitt

  Mar 21, 2026
  1.0
  My husband ordered to go. The total was $42 and some change. They charged me $45.01. I figured it was due to him paying with a card. I just looked at our account and someone added their own tip, I suppose. We were charged $56 and some change! I'll be disputing the charge with my bank with proof of my receipt. I will never order from here again. Whoever did that, woe to you. You do ugly deeds, it comes back to you!
• AF

  Amber Floyd

  Mar 14, 2026
  4.0
  This is one of our favorite eats and tonight they were having problems. I think they were understaffed and maybe the cook was overwhelmed. I won't go into detail about the issues but I hope they are able to recuperate from tonight and hopefully no new customers are judging them too harshly based on that experience. I'm sure we'll be back. Despite the issues they were dealing with, staff was friendly and attentive and the food was fine despite multiple wrong orders and missing ingredients.

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