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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Cleveland, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 507 South Washington Avenue for the ultimate SONIC experience!
Customers reported inconsistent food quality, with some experiencing undercooked or stale items, while others enjoyed fresh and tasty meals.
Customer Service
Service quality varied significantly; some customers praised friendly staff, while others reported rude interactions and poor order handling.
Order Accuracy
Many reviews highlighted issues with incorrect orders and mistakes, leading to customer frustration.
Speed of Service
Several customers noted slow service, particularly during busy times, impacting their overall experience.
Cleanliness and Maintenance
Some customers mentioned cleanliness issues and the need for maintenance at the location, affecting their perception of the establishment.
TT
Tracey
Jan 4, 2026
5.0
Great malts, smoothes
RJ
Rebeccah James
Dec 2, 2025
1.0
When the shakes aren't made properly this place is a bust. Got the peppermint brownie shake was brought a vanilla shake with a few peppermint flakes on top. They said they'd "remake it" but brought the same vanilla shake with no change ... Literally.
CJ
Charlene Jones
Nov 23, 2025
5.0
Nice people fast service
AG
Ari Godfrey
Nov 18, 2025
3.0
Food was less than mid. Customer service was outstanding. They forgot one of our fries. Probably best to only go here for drinks fr. Idk sonic just don’t hit like it used to
TJ
Trinity Johnson
Oct 27, 2025
1.0
How do you call police on a mom that was on a road trip and was tired ?