Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews mentioned cold, stale, or poorly prepared food, with several customers expressing disappointment in the freshness and taste.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and bathrooms, leading to a negative dining experience.
Management Concerns
Customers criticized management for poor oversight, lack of training for staff, and inadequate response to customer complaints.
Positive Staff Experiences
A few employees received praise for their friendly service and efficiency, highlighting that not all staff were perceived negatively.
JM
Jerry Mitchell
Nov 17, 2025
5.0
Very clean very polite employees awesome experience
BB
Bippit Boppit
Nov 8, 2025
1.0
We ordered and not only did it take 20+ minutes for our food in the lobby, the employees were being loudly obnoxious, talking about racism, and all of that didn't give us sauce, or napkins. Even after that it took minutes for an employee to turn around and give us our sauces. This was at 9:30 pm
DD
Dee
Oct 30, 2025
1.0
Ordered 5 ahead waited 15 minutes in the store for 1 sandwich. Watched 2 other people who came in after me and order get their food brought to their table. I just left without my order
FH
Fina Halverson
Oct 24, 2025
1.0
The manager Angela refused a simple accommodation request for special needs adults with limited ability!! All they wanted was some ketchup in a cup so they could have it with their fries!!!!!
RT
Ray Tucker
Oct 20, 2025
1.0
I came in with a coupon for a free happy meal, after I handed it to the untrained employee he tapped around the screen for more than five minutes and then said "it'll be $10.47", a regular happy meal cost nowhere near that much so I had no idea where he got that from. Had to ask two different employees for help, was finally able to put in, just for them to get my order wrong and they forgot to include the toy (that I was planning on giving to my sister which is why I there in the first place) I knew I should've checked the box before I left but still. Do these people not train their employees??