Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and untrained.
Food Quality
Many customers reported receiving cold, incorrect, or poorly prepared food, leading to dissatisfaction.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and bathrooms, contributing to a negative dining experience.
Order Accuracy
A significant number of reviews mentioned issues with incorrect orders and missing items, indicating a lack of attention to detail.
Positive Staff Experiences
A few customers praised specific employees for their friendly and attentive service, contrasting with the overall negative feedback.
LH
Lee Henderson
3 days ago
2.0
Ordered a double quarter pounder w/cheese meal
Recipe says I ordered that
Lady said double quarter pounder w/cheese meal when she handed me the order
Got back to court and opened the bag and only got a single burger that was only half way in the bun service was fast but the meal wasn’t what I ordered
AL
Amy Lopez
Feb 8, 2026
3.0
Took 20 minutes to get our food while being 3rd in line. I'm unsure what was going on.
HH
hannah
Feb 6, 2026
1.0
They messed up my order 2 days in a row. First day they gave me the wrong breakfast sandwich. Second day I ordered 2 McGriddles and only got 1.
NN
N N
Feb 1, 2026
1.0
Ordered a $60 order of a combination of stuff and they Didn’t give me a single one of my hash browns. Once I realized I went back for them and the cashier was extremely disrespectful and lied about me placing a DoorDash order when this was a curbside order from there app. When the manager came out they were also disrespectful saying it’s my obligation to check the bag for everything when it really shouldn’t and should be the restaurants duty to give me my food I paid for. To add to this they just left my hash browns on the counter without calling out my name. I do not recommend this McDonalds at all, the employees are pretty disrespectful and have bad attitudes.
JM
Justin Miller
Jan 31, 2026
1.0
Ordered 3 items, had to go to the kiosk (which didn’t give a receipt), because nobody came to the counter nor did they bring the food to the table. Employees seemed high as well. Took 15-20 minutes. Table and floors were dirty. Food was cold, chicken was stale, and every special request I made on my items was ignored. I get it’s McDonald’s and you get paid $15/hr but stay off your phones and take a little more pride in your work. I’ll forever take my kids family to Raising Canes or Whataburger now.