Wendy's

Reviews

• MJ

  maurice hewitt jr

  Dec 21, 2025
  4.0
  Only bad is the way they designed the drive through
• GG

  GoogleReviewer

  Dec 7, 2025
  1.0
  My spouse visited the Wendy’s in Clear Lake Shores on Sunday, December 7, 2025, between 6:00–6:30 PM and ordered three Biggie Bags (each with a Junior Bacon Cheeseburger, fries, nuggets), plus four drinks—three Oreo Brownie Frosties and one chocolate Frosty. The order was incomplete, missing one Frosty, but the oversight was corrected at the drive-through window before my spouse left. Unfortunately, the experience went downhill from there. When we sat down to eat at home, I took the first bite of my chocolate Frosty and immediately felt a long, light-colored hair—what I referred to as “blonde”—on my tongue and stuck to my teeth. We attempted to call the restaurant to report the issue, but the call was hung up on after the first ring. We tried again with the same result. I drove to Wendy’s to return the drink at about 6:45 PM. When I entered, I saw a man sweeping the dining area. I called the store twice more from inside, and both times, the call was hung up on after a single ring. The man sweeping stopped and asked if he could help me. I asked if he was working alone; he said that others were in the back. We walked to the counter, and I showed him the hair. He apologized and offered to replace the item. I declined the replacement and instead asked if they could provide a coupon for my family. At that point, two other male employees came from the back—one tall with a hat, and the other shorter, wearing a winter cap with a small patch of facial hair on his lip. I explained the phone situation and the issue with the hair. The tall employee suggested the hair could have been mine since I “have blond hair.” While I could have explained the differences in texture, given that I am growing out my natural grey, it was clear that continuing the discussion wouldn’t be productive. I simply replied, “You’re right. It could be mine. Sure.” As I tried to finish my point—explaining that I am a law-abiding citizen who contributes to the community—the tall employee cut me off by saying, “I do, too.” I asked if he fostered or adopted, since those were the examples I had given. He replied, “No, I pay my bills,” then told me, “You can leave,” and walked away. As I returned to my car, I noticed the first employee—the one who had been sweeping earlier—now holding his phone in a way that suggested he was taking my picture. This was upsetting. I had been firm, but calm: no yelling, no threats, and I never recorded them. I went back inside to firmly, no questions asked, state that he did not have my permission to take my picture or record me; he was already walking and disappearing in the back. At that point, the only employee out front was the shorter man with the winter cap. He told me, “Leave, or I’m calling the cops.” I told him he was free to call. As I was leaving, a female employe appeared from the back during this time; she seemed indifferent and unbothered. The entire experience was unprofessional from beginning to end. My spouse already checks orders before leaving due to frequent mistakes at this location, but customers should not have to deal with dismissive attitudes, accusations, inappropriate behavior, or threats when raising concerns about a paid-for order. The actions taken by the staff—ignoring phone calls, dismissing a legitimate health issue, implying blame, appearing to photograph a customer without permission, and threatening law enforcement—do not align with Wendy’s mission or its customer service standards. We will not return to this location.
• DS

  darryl smith

  Dec 7, 2025
  2.0
  Im not sure what was going at Wendy’s on 12/7/25, but when I ordered I was charged for the items in my combo separately… I was missing a burger and potato… I asked for a refund so I could redo it and was told i had to come talk to Gm tomorrow morning… now being that I have worked in food service for 20+ years I have NEVER seen a time where a customer was turned away from getting a refund and being asked to come see a Gm the next day… this is the 1st issue I’ve ever had at this location and it’s a big one… I hope the Gm can fix the problem or I’ll start driving the extra couple of minutes to league city parkway
• MB

  Morgan Barnes

  Nov 25, 2025
  1.0
  girl on the speaker needs to watch her tone, i don’t think she was trying to be rude but it definitely came off that way. you’d think being the only person in line you’d get fresh food, but nope. my fries were hard as a rock and just about cold. at least the soda was good 🤷🏼‍♀️
• FM

  Fabius Mx

  Nov 12, 2025
  1.0
  Was starving so decided to get Wendy's for lunch, the hamburger patty wasn't cooked thoroughly, really disappointing. Especially since the combo was over $11 just to be grossed out

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