Charleys Cheesesteaks

Reviews

• FR

  Frank Rodriguez

  Nov 15, 2025
  1.0
  Completely horrible service with food and mostly the customer service. My fiancé and I ordered are food online while shopping to avoid any delays of receiving our food upon existing the store. After announcing my arrival to the kid working, he said my order was not ready which is fine. After several minutes one order was prepared and bagged, while another order was still being prepared. After the order was ready the boy began to flirt with two females while bagging their order and taking his time of course. Remember the other order that was previously bagged. Yup, that was my order sitting there. I address this concern with the young kid and he denied he did not do anything wrong. I pointed out that my order was already bagged and ready and could have been handed to me while he continued to flirt. He kept denying it, but when you are giving a cheesy grin from cheek to cheek, that’s flirting. Trust me I don’t have any issues with flirting, but hand me my food and free up more of your time to continue with the flirting. Or better yet tell the other employee that is not doing anything to hand the customer his order that is already sitting there bagged (me). When I asked for a manager, I was told no manager was available. Really a business being run with no manager onsite is very concerning. When I asked for the employee’s names, I was told they are not required to release that information. Well I guess Jajun didn’t know his name is on the receipt. To add to this horrible experience, my order was completely wrong. No ultimate fries and my fiancés cheesesteak had lettuce and tomatoes, when it clearly shows to remove those items on my receipt. Also my fiancé has an allergic reaction to tomatoes. I highly recommend corporate to look into this store and the employees they have working, because the current employees; especially Jajun being a prime example of rude and unprofessional behavior.
• YG

  Yolanda G

  Nov 1, 2025
  1.0
  Store is always dirty and short staffed. Do not order the kids chicken nuggets, they are burnt beyond recognition. The grill's looked dirty.
• SJ

  Sra. James

  Oct 25, 2025
  1.0
  Burnt buffalo boneless after waiting 25 minutes for them. Saturday 10/25 around 2 pm
• JG

  joseph garcia

  Oct 22, 2025
  1.0
  Cashier misunderstood my order of 10 bone I wings for six and said he could not add four more to the order without charging me for 10 more - sad experience on my first visit
• ST

  Stephannie torres

  Oct 21, 2025
  1.0
  I went to buy an ice cream cone and they told me the machine was broken just for not selling me an ice cream.

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