Taco Bell

2.6
728 reviews

Business Details

1002 S. Preston Road, Celina, TX
75009, United States
(972) 382-8010

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1002 S. Preston Road in Celina. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1002 S. Preston Road, Celina, TX
75009, United States

Hours

Reviews

2.6
728 reviews
5 stars
174
4 stars
98
3 stars
74
2 stars
40
1 star
342

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely long wait times, poor service, and incorrect orders, often citing a lack of staff and management oversight.

Food Quality

While some customers enjoyed the food, many complained about incorrect orders, stale items, and overall poor food preparation.

Cleanliness

Several reviews highlighted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.

Staff Behavior

Customers noted unprofessional behavior from staff, including rudeness and lack of urgency, which further detracted from their experience.
  • BM
    Brian Mariam
    3 days ago
    1.0
    I'm a vegetarian and I often have to make modifications, which the staff here can't seem to handle. It seems like nobody reads tickets here. I cannot order delivery because they will mess it up, last time I ordered delivery, I ordered 5 items and they messed up almost everything, adding meat to 4 of the 5 things I ordered meaning I couldn't have dinner. Taco Bell customer service also will not respond or give me a refund. On my last visit in store, once again, basically every item had a mistake including wrong and missing ingredients and I was missing two items completely. I'm not sure who runs this location but you need to do better. This is bad even for taco bell.
  • DS
    DeMarcus Sullivan
    Feb 3, 2026
    3.0
    This location has a very young staff, mainly highschoolers. Very rowdy and sometimes foul mouth (it was actually a hot mic at the drive-thru menu complaining about the customers). Getting my order correct is 50/50.
  • NR
    Naomi Reyna
    Jan 31, 2026
    5.0
    Cam and the staff tonight are excellent great service and team work everything done right 🔥
  • GM
    georgia martnez
    Jan 31, 2026
    1.0
    We ordered on screen waited 20 minutes.asked about it.said they had the order. 10 minutes later asked about it again they said it was on the counter. Asked why didn't they tell us. They said they called my name. The music in there was so loud you couldn't hear anything. Well we finally got our order no thanks to the employees.
  • NL
    Nichole Lee
    Jan 19, 2026
    1.0
    Service is terrible . This is the second time they have been ridiculous. (I became ridiculous with them) Idk what has changed with the last two times we been gong to this Taco Bell for a year. They continue to over charge or not fully listen to the order causing it to be over charge I try to explain to them my usual order doesn’t ever cost this much. Last time I had a verbal altercation with one of the staff which was fine since I may have been too forward in the way I spoke. Today when I pulled up I asked why it was $26 when last time I got the same thing it was $18 . When I asked why it was$ 26 instead of just answering the questions that their jobs require they chose to talk shit about me in the back. “ you remember her from last time” etc. so I absolutely spoke up . Employees coming to the front window to take a look. So very unprofessional. I don’t work there I’m not obligated to be professional. Most ppl aren’t confrontational and wouldn’t have said anything back I am not one of those ppl. I went online to order the order i wanted and it only came out to $20 .

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