Tropical Smoothie Cafe

Reviews

• TG

  The Game

  Nov 9, 2025
  1.0
  I visited your Cedar Park location on Sunday, November 9th, and had an unpleasant experience that I believe deserves management’s attention. When I walked in, a young man came to the register but did not greet me or ask for my order. After several seconds of silence, I asked if he was ready to take my order. He responded that he had already asked me what I wanted — which was simply untrue. I told him I wanted a Peanut Butter Cup with whey protein, but his tone and attitude were so dismissive that I decided to leave instead of completing the purchase. As I was walking out, he said “have a nice day” in a sarcastic tone, clearly aware I was leaving because of poor service. Rather than handle the situation professionally, he chose to be rude and condescending. I asked for his name and told him I would be making a complaint. He insisted that he had greeted me — another false statement — and, when asked again, identified himself as Matthew. A few minutes later, I called the store to speak with a manager. Matthew answered again and claimed that he was the store manager. When I asked for his supervisor’s name, he told me he had no supervisor and that he was his own supervisor. Basic customer service should include greeting the customer and asking for their order — very simple expectations for anyone working in food service. For whatever reason, Matthew does not seem to understand or value that part of his job.
• AL

  aleidas latinfood

  Nov 6, 2025
  1.0
  Good afternoon, I have always been a customer of this place and I really like your products, but the employees need a manager who is attentive to the customers; this important aspect of customer service is being neglected.
• KK

  Karina

  Sep 11, 2025
  5.0
  Have had nothing but good consistent experiences here. Delicious smoothies!
• JU

  Joslynn Uvalle

  Sep 9, 2025
  1.0
  The workers didn’t greet me and made me feel unwelcomed. The food was disappointing. I’m a huge fan of tropical smoothie but this location and the service was a huge disappointment.
• AC

  Antonia C

  Aug 24, 2025
  2.0
  I’m not sure what’s going on with this location but the last two times I order my smoothies were unpleasant. My most recent order Mango Manson was FULL of mango chunks I had remove the lid and scoop them out with the straw. Not to mention all of the ice pieces I had to chew. Will be trying another location 😭

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