Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service experiences, particularly in the drive-thru.
Food Quality
While some customers enjoyed the bagels and sandwiches, many expressed disappointment with cold or poorly prepared food, including missing items from orders.
Staff Performance
There were mixed reviews about staff friendliness; some praised individual employees for their excellent service, while others noted a lack of attentiveness and professionalism.
Operational Challenges
Several reviews mentioned the store being out of popular items and issues with online ordering, indicating operational inefficiencies.