Pizza Hut

3.4
589 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 445 E FM 1382 Rd. in Cedar Hill, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
445 E FM 1382 Rd., Cedar Hill, TX
75104, United States

Hours

Reviews

3.4
589 reviews
5 stars
261
4 stars
89
3 stars
39
2 stars
34
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with rude and unhelpful staff, particularly managers.

Food Quality

Many customers reported issues with food quality, including undercooked pizzas, excessive saltiness, and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, raising concerns about overall cleanliness.

Delivery Issues

Customers frequently experienced problems with delivery, including late arrivals and incorrect orders.

Mixed Experiences

While some customers praised the pizza and service, many others expressed dissatisfaction, indicating inconsistency in performance.
  • MM
    Micah Moses
    Sep 24, 2025
    1.0
    Disappointed yet again by Pizza Hut, and for the last time. After multiple bad experiences, I decided to give them one last try. This time at the Cedar Hill location. I placed an order online, was charged, but the order never showed up in their system or my order history. When I called to ask what steps to take, the person who answered was rude and unhelpful. No greeting, no effort to assist, and clearly unsure how to handle the situation. After pushing her to check with a manager, I overheard the manager shouting in the background that my money would "probably" be refunded. No one bothered to speak to me directly or offer a proper resolution. I called back to express concern over how poorly the situation was handled, only to be met with more attitude from the manager herself. She initially refused to give me her name until I insisted. She eventually claimed her name was Connie (whether that's true or not, I can't say). With so many pizza options in Cedar Hill, there’s absolutely no reason to deal with this kind of customer service. Pizza Hut really needs to evaluate who they’re hiring at both the store and district levels. The customer experience here is consistently disappointing.
  • DR
    Danny Robinson
    Sep 20, 2025
    5.0
    Great Pizza! Better Service
  • TN
    Travis Ness
    Aug 24, 2025
    1.0
    Terrible service
  • JB
    JoAnn Burkley
    Jul 21, 2025
    1.0
    Well today I decided to order some pizza online and I had my son to go get it pepperoni large pepperoni pieces after getting the pizza. I took a couple bites of a slice of a pizza and it was very very salty. I waited for a little while for it to cool down, you know kind of loop warm or whatever and then began to try to take another pint to see if it was just hot and taste and salty or wet so anyway, I started back eating by again taking a bite again sorry and all I can taste with salt. I called Pizza Hut to talk to the manager about my concern that you know, maybe it was cheese maybe it was the cheese that’s making it salty or whatever condiment that they put on it. The guy insisted on telling me he could do anything about it and you know like to call somebody tomorrow and isn’t it? I will never eat there again bad customer service and the pizza like I said it was not tasty. I should not have to taste salt every time you don’t put salt on it, but I’m telling him that something that they use the condiments or whatever or the cheese was making it salty they didn’t try to help me in no kind of way. I really didn’t want my money back. I just wanted a good pizza so I’m very disappointed in them I won’t be buying pizza from Pizza Hut at 1382 bad customer service and the food wasn’t good thank you
  • CW
    Casey Wilkerson
    Jul 7, 2025
    1.0
    This location gave me and my husband food poisoning

Frequently Asked Questions About Pizza Hut

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