Pizza Hut

Reviews

• MM

  Micah Moses

  Sep 24, 2025
  1.0
  Disappointed yet again by Pizza Hut, and for the last time. After multiple bad experiences, I decided to give them one last try. This time at the Cedar Hill location. I placed an order online, was charged, but the order never showed up in their system or my order history. When I called to ask what steps to take, the person who answered was rude and unhelpful. No greeting, no effort to assist, and clearly unsure how to handle the situation. After pushing her to check with a manager, I overheard the manager shouting in the background that my money would "probably" be refunded. No one bothered to speak to me directly or offer a proper resolution. I called back to express concern over how poorly the situation was handled, only to be met with more attitude from the manager herself. She initially refused to give me her name until I insisted. She eventually claimed her name was Connie (whether that's true or not, I can't say). With so many pizza options in Cedar Hill, there’s absolutely no reason to deal with this kind of customer service. Pizza Hut really needs to evaluate who they’re hiring at both the store and district levels. The customer experience here is consistently disappointing.
• DR

  Danny Robinson

  Sep 20, 2025
  5.0
  Great Pizza! Better Service
• TN

  Travis Ness

  Aug 24, 2025
  1.0
  Terrible service
• JB

  JoAnn Burkley

  Jul 21, 2025
  1.0
  Well today I decided to order some pizza online and I had my son to go get it pepperoni large pepperoni pieces after getting the pizza. I took a couple bites of a slice of a pizza and it was very very salty. I waited for a little while for it to cool down, you know kind of loop warm or whatever and then began to try to take another pint to see if it was just hot and taste and salty or wet so anyway, I started back eating by again taking a bite again sorry and all I can taste with salt. I called Pizza Hut to talk to the manager about my concern that you know, maybe it was cheese maybe it was the cheese that’s making it salty or whatever condiment that they put on it. The guy insisted on telling me he could do anything about it and you know like to call somebody tomorrow and isn’t it? I will never eat there again bad customer service and the pizza like I said it was not tasty. I should not have to taste salt every time you don’t put salt on it, but I’m telling him that something that they use the condiments or whatever or the cheese was making it salty they didn’t try to help me in no kind of way. I really didn’t want my money back. I just wanted a good pizza so I’m very disappointed in them I won’t be buying pizza from Pizza Hut at 1382 bad customer service and the food wasn’t good thank you
• CW

  Casey Wilkerson

  Jul 7, 2025
  1.0
  This location gave me and my husband food poisoning

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