On The Border Mexican Grill & Cantina

3.9
620 reviews

About

Mexican RestaurantRestaurant
Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Irving, TX.

Location

On The Border Mexican Grill & Cantina
350 FM1382, Cedar Hill, TX
75104, United States

Hours

Reviews

3.9
620 reviews
5 stars
319
4 stars
104
3 stars
68
2 stars
46
1 star
83

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality is inconsistent, with some customers praising attentive staff while others report long wait times and poor service.

Food Quality

Food quality varies significantly; some customers enjoyed their meals while others received cold or poorly prepared dishes.

Cleanliness Issues

Multiple reviews mention cleanliness problems, including dirty tables and restrooms, which detracted from the dining experience.

Atmosphere

The atmosphere is generally described as pleasant, but some customers noted issues with flies and unpleasant odors.

Staff Attitude

While some staff members received positive feedback for their friendliness and attentiveness, others were criticized for being unprofessional or inattentive.
  • AS
    Ashley Smith
    Nov 17, 2025
    1.0
    Go back to the old recipe. This new stuff is nasty. The enchiladas, the rice, the beans, the chicken tortilla soup. It’s horrible! Give us back the original On The Border taste! The only thing yall did right was give us Coke products! Switch this expeditiously!
  • AY
    Al Yates
    Nov 9, 2025
    1.0
    To be completely honest the very worst experience in a restaurant my wife and I have ever had. On November the 8th 2025 we went to this location at 1230 in the afternoon. Sat at the bar. Our time here started great as asked us what we wanted to drink right away but after this it was down hill. It took 15 minutes to finally order our food as my wife had to asked twice can we please order & made the statement to the bartender you don't serve hot sauce and chips anymore...that took another 5 minutes. When we ordered our first drinks we ordered water and that came 30 minutes later after having to ask again. Then if you think it couldn't get any worse hang on. After we ordered our food two other customers say down at the bar after we finally ordered our food. After a good 30 minutes yes seriously 30 minutes both the other people that came in after us had now been eating over 10 minutes my wife asked the bartender about our food. I looked down at my watch and it now was 137pm over 1 hour since we sat down. 5 minutes later he brings our food out my wife and enchilada plate and mine shrimp tacos. Nothing special just two normal plates out of this restaurant. My wife's was seriously soggy looking and cold... And mine was so cold I couldn't even eat it. Now during this way over an hour that we had been sitting at the bar 2 customers from the restaurant at walked up to the bar one to get chips and hot sauce said they've been waiting 15 minutes and one to get a refill on a drink since she couldn't get one and get it to waiter or waitress to do it for her. Also in our time here 2 people from the patio came in one to return drinks as not what they ordered and a lady had to come in twice for refills and then the last time saying she and her husband had been waiting 15 for a check. I'm assumed as you can presume me and my wife will never go in this location again. You want to talk about a mess this was the worst experience I and my wife have ever had in a restaurant.
  • CM
    Christy Mendez
    Nov 8, 2025
    5.0
    I had an amazing dining experience today! There was no wait time, which was a huge plus, and the staff was incredibly attentive throughout the entire meal. The new food items on the menu were great and the drinks were fantastic. The manager Anthony, came over to check on us. He was friendly and informative, sharing the details about the new food upgrades, which made the meal even more enjoyable. We truly had a wonderful time and will definitely be returning soon. Highly recommend this spot for anyone looking for great food, excellent service, and a relaxing atmosphere!
  • JG
    Jordan Garza
    Nov 8, 2025
    5.0
    Today was my first time at OTB cedar hill and I must say, it’s come a long way. The quality of the food was outstanding, and the staff was more than accommodating. Special shoutout to Anthony, a new manager here at this location. He checked in on me and my family multiple times to ensure our satisfaction. Round of applause to everyone who catered to us this afternoon.
  • AC
    Alyson Cruz
    Nov 7, 2025
    5.0
    I came here around 1:30 pm on a Friday and ordered the border bowl with skirt steak. I was very impressed! One of the best cooked skirt steaks I’ve had at a restaurant. Highly recommend this location. The service was also great!

Frequently Asked Questions About On The Border Mexican Grill & Cantina

Does On The Border Mexican Grill & Cantina accept reservations?

Yes, On The Border Mexican Grill & Cantina accepts reservations.

When is happy hour available at On The Border Mexican Grill & Cantina?

Happy hour runs from 4:00 PM to 7:00 PM Monday through Wednesday and Friday, and from 4:00 PM to 10:00 PM on Thursday. The restaurant is closed for happy hour on Saturday and Sunday.