Business Details
About
Mexican RestaurantRestaurant
Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Irving, TX.
Location
Hours
Reviews
3.8
645 reviews
5 stars
327
4 stars
107
3 stars
71
2 stars
51
1 star
89
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported slow service, long wait times, and unresponsive staff, leading to a frustrating dining experience.
Food Quality
There were numerous complaints about the quality of food, including cold dishes, poor taste, and dissatisfaction with new menu items.
Cleanliness
Several reviews highlighted unsanitary conditions, including dirty tables and bathrooms, which negatively impacted the dining atmosphere.
Positive Staff Interactions
Despite the issues, some customers praised specific staff members for their excellent service and attentiveness.
- FCFatima Caldwell3 days ago1.0Everytime I place a to go order it’s wrong or the customer service is horrible. This time I ordered salsa and got green hot sauce. Like come on! This is ridiculous! I hate I even ordered from here today. I just wanted red salsa.
- AAAndrew AllenJan 4, 20263.0On The Border messed up their empanadas! I have loved OTB's greasy, cheesy beef empanadas for many years, and now they are spicy and acidic. I hope they bring back the old style beef emanadas.
- MSMichele SearsJan 4, 20265.0Absolutely! Here’s the updated review: ⭐⭐⭐⭐⭐ We had an amazing experience at OT! From the moment we sat down, our waiter Quetzali took exceptional care of us. He was friendly, attentive, and made sure everything was perfect throughout our visit. Our food came out hot, fresh, and delicious, and our drinks were never empty. Quetzali’s great attitude and outstanding service truly made the experience top-notch. We’ll definitely be back and will be asking for Quetzali again!
- CHCharles HughesJan 2, 20265.0Great customer experience! We were there the evening of Tuesday the 30th, a young lady served us at a larger table, don't recall her name but she provided a great experience. Fajitas are delish!
- RFRay FleetDec 31, 20251.0On the Border was sold 2 months ago. Now the Salsa is no longer the fresh Salsa OTB was known for, but a cooked salsa instead. They also changed the quesadillas and no longer use grilled chicken but instead a tasteless chicken cooked on a griddle! The arbitrary changes are a disappointment! This is not Pappasitos! Looks like if I want good TexMex, I’ll have to go elsewhere!
Frequently Asked Questions About On The Border Mexican Grill & Cantina
Does On The Border Mexican Grill & Cantina accept reservations?
Yes, On The Border Mexican Grill & Cantina accepts reservations.
When is happy hour available at On The Border Mexican Grill & Cantina?
Happy hour runs from 4:00 PM to 7:00 PM Monday through Wednesday and Friday, and from 4:00 PM to 10:00 PM on Thursday. The restaurant is closed for happy hour on Saturday and Sunday.
What are the regular opening hours for On The Border Mexican Grill & Cantina?
The restaurant is open from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 10:00 PM on Friday and Saturday.
What types of payment does On The Border Mexican Grill & Cantina accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does On The Border offer any pickup or delivery services?
Yes, On The Border offers in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery.
Where is On The Border Mexican Grill & Cantina located?
It is located at 350 FM1382, Cedar Hill, TX 75104, United States.
What kind of cuisine does On The Border Mexican Grill & Cantina serve?
They serve Tex-Mex cuisine with fresh chips and salsa made in-house, suitable for family dining.
Are there any nearby Mexican restaurants to On The Border?
Yes, nearby Mexican or Tex-Mex restaurants include another On The Border location and Chili's Grill & Bar, which you might visit for similar flavors before or after dining here.
What other dining options are close to On The Border Mexican Grill & Cantina?
Nearby dining options include David's Seafood Grill for seafood, Firehouse Subs and McAlister's Deli for sandwiches, Romano's Macaroni Grill for Italian, and Raising Cane's for fast food chicken.
Are there any shopping centers or stores near On The Border Mexican Grill & Cantina?
Yes, Uptown Village Shopping Center is nearby for clothing and shopping, along with stores like Takai ByAngela boutique, Payless ShoeSource, Bath & Body Works, Ross Dress for Less, Claire's, and Pandora Jewelry.