Chipotle Mexican Grill

Reviews

• QJ

  qualenseyah jones

  Feb 25, 2026
  1.0
  I visited the location on yesterday, February 24, 2026 and I had the most horrible experience. The person fixing my food had a horrible attitude. She tried to rush your order then got upset when she was asked to add items to the bowl. Had she not been rushing she would have heard the initial request. Bad customer service is enough to make me not ever come to your establishment again.
• AM

  A M

  Feb 18, 2026
  1.0
  This experience confirmed that I need to start trusting my first instinct more. I stopped by to grab a veggie-only kid’s meal while I was in the area. I walked in and saw only three people in line, which should’ve been my first red flag. After standing there for nearly ten minutes without moving (I was reading my book), I realized nothing was being handled efficiently. When I was finally able to order, I noticed there were 356890521 employees on shift, yet barely anyone was actually working the line. Additionally, the counters were FILTHY, food options were low or almost empty, and nothing appeared to be restocked, but should have been for the after-work rush. By this point, I had already been there almost 20 minutes, and the line behind me was growing. I FINALLY ordered my usual kid’s meal and asked for a side of guacamole (I just ordered that same meal last week at this location without any issue). For years, at multiple locations (including this one) managers...MANAGERS...have told me guacamole is included with the kid’s meal for veggie meals, so why do I know that as a customer, yet your staff...never mind. Moving along, one employee said he was going to ask a manager and never came back because he was too busy goofing off in the back. The cashier eventually left to ask, which resulted in three employees returning to debate it in front of me. By now my total jumped from $6.17 to $9-something to $12-something....for a kid's meal?!! I have never done this before, but I'm tired of today's society's version of customer service, so I left that food sitting right on that nasty counter and simply walked out because I’m not dealing with this level of disorganization in 2026. It's disheartening to see and hear just how horrible a lot of Chipotle locations are nowadays (for so many reasons) because Chipotle used to be so freaking good and affordable!! Now it's filth, piss poor customer service/bad attitudes, and kid's portions for overpriced adult meals, hence me ordering an overpriced kid's meal. Please do yourself a favor and don’t respond asking me to reach out for free food because I don’t want it; I wanted my kids meal earlier. Based on the reviews, at this point, this location and the one on Broad Street in Mansfield both need to shut down PERMANENTLY because you all clearly do not care about cleaniness, using common sense, customers, training employees, or professionalism. I will not be back; no matter how hungry I am.
• DW

  Dutch Williams

  Feb 16, 2026
  5.0
  They have a new girl started this past week. She's good. Very good. She ask you before packing up, is the food up to your liking, than pack it up. I was shocked because they just pack and move on to the next person.
• ML

  Malaysia Lisbon

  Feb 9, 2026
  1.0
  This location is clearly poorly managed, always slow, never up to par, almost always takes forever for fresh food.
• SS

  Shannan Stone

  Feb 5, 2026
  2.0
  Small servings of protein. Half a spoon for regular and full spoon for double. Steak meat was red not pink like it is at other restaurants. Person serving had an attitude. Hire more people with people skills please. I basically got a kiddy bowl with subpar service...won't be coming back to this location. Now I see why it wasn't busy. Never again