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Whataburger

4.1
(876 reviews)

Business Details

819 West Panola Street, Carthage, TX
75633, United States
(903) 690-9600
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Whataburger
819 West Panola Street, Carthage, TX
75633, United States

Hours

Reviews

4.1
876 reviews
5 stars
465
4 stars
204
3 stars
99
2 stars
37
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised friendly staff while others reported rude or unhelpful interactions.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared food.

Speed of Service

Many reviews noted slow service, particularly during busy times, with long wait times in drive-thru and dining areas.

Cleanliness

Generally positive remarks about cleanliness in the dining area and restrooms, although some noted issues during busy times.
  • TB
    Tyler Battaglia
    4 days ago
    1.0
    Went to this location on 2/28 at 10:45 pm and I’m very disappointed not only in the lack of care but in the lack of customer service from the “manager” on duty. Ordered dinner for my family and we get everything home. Everyone’s drinks are either wrong or just disgusting. No comment on that from the manager no suggestion to make it right. We’re missing an entire entree to a meal and one of my kids burgers is made completely wrong after hearing the drive thru worker double check with kitchen to make sure it’s made right. I get back up to the store to get the food I’m missing and this manger expected me to take the burger that my very upset child was attempting to eat and drink it back to her to show here she didn’t make it right before she would make me another one. So she could replace the sandwich she never gave me but refused to replace the one they messed up after double checking. Make it make sense why you wouldn’t want to give me and my family whatever it is I needed to make sure my experience, which had been ruined by this point, was at least worth the 70$ I spent on your “fast food”. Thanks for nothing hope this reaches the right people and y'all do something with the management cuz y'all need help.
  • MB
    Melanie Beamon
    Jan 15, 2026
    1.0
    Drove through the drive thru at 1120pm and the driver pulled to the outside lane. The rude person on the speaker said move to the side lane if you want to order that lane is broken. The driver nicely said it would be helpful if yall put put up a cone or sign if it's broken. The person on the speaker then said we'll you can go somewhere else and else and order. We definitely decided to go somewhere else and as we were driving by the other speaker she was still repeating over and over....you can go somewhere else! I'm sure we will not be ordering food there anymore!
  • LR
    Larry Reeves
    Nov 11, 2025
    4.0
    Fast and friendly.

Brand Certified Facts from Whataburger

This information is certified by Whataburger and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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