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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Carthage, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 710 W. Panola for the ultimate SONIC experience!
Numerous customers reported slow service, incorrect orders, and rude staff interactions, indicating a consistent problem with customer service.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, poorly prepared items, and incorrect orders.
Management Concerns
Several customers expressed dissatisfaction with management's responsiveness and handling of issues, suggesting a need for better oversight.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as enjoying certain menu items.
GK
Gayle Knipe
Jan 8, 2026
5.0
Fast friendly service
AZ
Amber Green (Zelda)
Dec 14, 2025
1.0
I ordered an ocean water slush and the server brought me a blue coconut slush. When trying to ask for sprite syrup to go in the cup they said they don't do that. I used to work for sonic and I know very well they do in fact have the Ocean Water slush. I would appreciate getting the order I asked for instead of receiving a replacement and not being told it was replaced.
HH
Hailey
Dec 11, 2025
2.0
Food and service was really good! However, everytime I get a Dr.Pepper here it has a weird taste to it and doesn't taste clean.
SB
Steven Bredemeyer
Dec 10, 2025
1.0
Last night I DoorDash ordered 2 Coney's with 2 Jalapeño Ranch Sauce each, a large Loaded Tot with 2 Jalapeño Ranch Sauce, and 2 Super Sonic Burritos for my breakfast this morning with 2 Jalapeño Ranch Sauce each... I received 2 Jalapeño Ranch Sauce total. Not the 10 I ordered. 2. For everything. This type of thing is usually a red flag, which I of course ignored because it just seemed petty...
And after spending the night with liquid coming out out both ends, I should have listened. Both burritos I'd ziplocked for this morning went from the fridge to the trash.
UF
undercover flashbacks
Dec 8, 2025
5.0
Eat here everyday almost everyday most days I get the number 2 but if your strapped for cash the ultimate breakfast burrito is good and you can get it without side or drink for $6
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