McDonald's

3.2
1002 reviews
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Business Details

1415 W Panola St, Carthage, TX
75633, United States
(903) 693-9531
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1415 W Panola St, Carthage, TX
75633, United States

Hours

Reviews

3.2
1,002 reviews
5 stars
299
4 stars
162
3 stars
197
2 stars
99
1 star
245

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling dismissed or treated poorly.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and poor communication regarding their requests.

Food Quality

Customers frequently complained about the quality of food, mentioning cold, old, or improperly cooked items.

Service Speed

Many reviews noted slow service times, particularly during busy hours, leading to frustration among customers.

Management Issues

Several reviews pointed to poor management practices, including lack of organization and inadequate staff training.
  • EC
    Eva Pope Campbell
    1 day ago
    5.0
    I love their coffee and Tea. The taste is consistently delicious
  • AN
    Amy Norregaard
    5 days ago
    1.0
    Came at 10:30 and they told us they were out of grease. That's what they couldn't take our berger order. So dumb! Everyone sitting in the lobby not doing anything.
  • DD
    Del
    Nov 16, 2025
    1.0
    Terrible employees. We wanted to sit in and eat. The tables were all dirty, we asked an employee to wipe them down and she just sets the spray and cloth on the table. We proceed to wipe it ourselves cause they all sat at a table to eat. While they did ate they were talking about how they didnt want to wipe the tables and we can do it ourselves since we are "complaining". We order the chicken strips and they came out burnt. The ice cream machine was working so we didnt get our mcflurry. We asked for them to remake the strip, just for it to be exactly the same. The employee proceed to well across the lobby to the cook to turn down the fryer. Another employee was running food out for the drive thru, broke a bag and fries spilled. They just left it there, the dustpan and broom were literally 4 ft away. Until an employee that was off and going out she saw the fries, and had to clean it up. 4 of those employee were just standing around, being loud and making snarky comments.
  • JC
    Josephine Cooks
    Oct 31, 2025
    2.0
    Playing at the drive thru..
  • MS
    mayra salazar
    Oct 18, 2025
    1.0
    Stoped here after a football game as soon as we walked in the girl on the counter made a face like she was bothered. When placing our order she made a comment saying “dang they are still ordering” we did have a group of 6 but she did not have to make that comment I honestly don’t know how this place is still open when they have someone working like her there horrible place.
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Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's Carthage, TX location?

McDonald's in Carthage, TX is open from 5:00 AM to 11:00 PM every day.

When is the drive-thru service available at McDonald's Carthage?

The drive-thru is open daily from 5:00 AM to 11:00 PM.