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Jimmy John's

3.9
(203 reviews)

Business Details

1745 E Hebron Pkwy, Carrollton, TX
75010, United States
(972) 394-7242

About

Sandwich Restaurant

Location

Jimmy John's
1745 E Hebron Pkwy, Carrollton, TX
75010, United States

Hours

Reviews

3.9
203 reviews
5 stars
114
4 stars
32
3 stars
13
2 stars
10
1 star
34

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with missing items or incorrect orders, particularly with delivery.

Customer Service

Feedback on staff behavior was mixed; some praised friendly service while others reported rudeness and poor handling of complaints.

Food Quality

While many enjoyed the sandwiches, there were complaints about soggy bread, bland flavors, and inconsistent presentation.

Delivery Issues

Several reviews highlighted problems with delivery times and communication, leading to frustration among customers.

Cleanliness and Environment

The restaurant was generally noted as clean, but some customers mentioned concerns about staff appearance and professionalism.
  • JG
    John Gotti
    Jan 29, 2026
    1.0
    Every time I order delivery, my order is missing something. Placed an order and they did not include the chips. Last time it was my drink....why?
  • WP
    William Parrish
    Dec 30, 2025
    1.0
    I have been eating here for years and the food has been great. I don't know if the owner just doesn't care anymore but it's apparent in how the staff is dressed. There is a young lady employee there that is wearing pajama bottoms. The sandwich I ordered when I looked at it is very wet to the point the bread is soggy. Please have higher standards or prepare for less customers.
  • SH
    Scott Holtslander
    Nov 20, 2025
    3.0
    Online order placed at 5:01. 5:30 and app still says preparing. Then I get a text saying the order was sent to Uber eats. 6:00 rolls by and now it says possible delivery by 6:20... 6:11 the uber eats eta switches to canceled and now the JJ app shows its out for deliveey at 6:14....why not just tell me you can't deliver 2 miles away and give me the option to cancel? I'll give you 3 stars cause it actually showed up and it was raining.
  • MC
    Marcel Cicort
    Oct 30, 2025
    5.0
    Funny slogans, fast service. Always good stuff everywhere I go and want to have a great sandwish.
  • LM
    Leslie Mayer
    Oct 10, 2025
    5.0
    I had a good sandwich and enjoyed good service during my recent visit. Appreciate it!

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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