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Jimmy John's

3.6
(147 reviews)
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Business Details

2460 Lacy Ln, Carrollton, TX
75006, United States
(972) 243-8000
https://locations.jimmyjohns.com/tx/carrollton/sandwiches-3335.html

About

Sandwich Restaurant

Location

Jimmy John's
2460 Lacy Ln, Carrollton, TX
75006, United States

Hours

Reviews

3.6
147 reviews
5 stars
68
4 stars
25
3 stars
16
2 stars
7
1 star
31

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported long wait times for delivery, with some orders taking over an hour or not arriving at all.

Food Quality

Several reviews mentioned inconsistent food quality, including stale ingredients and incorrect orders, leading to customer dissatisfaction.

Customer Service

Feedback highlighted poor customer service experiences, including rude staff and lack of attentiveness, which negatively impacted the overall dining experience.

Positive Staff Interactions

Despite the negative feedback, some customers praised the friendly and helpful nature of certain staff members, indicating that service can vary.
  • KD
    Kris Duron
    Feb 20, 2026
    5.0
    Josh was an exceptional help. He saved us money by suggesting things on the menu. And Miranda who's 9 loves him. Greatly appreciated.
  • LR
    Luna R.
    Jan 21, 2026
    3.0
    Have eaten here for takeout and every time it takes 20-30 minutes to deliver. Order has been "out for delivery" since 11:31am. Its currently 11:54...
  • TB
    Timya Brown
    Dec 11, 2025
    1.0
    Moldy drink machines
  • DD
    Daniel
    Oct 13, 2025
    5.0
    Friendly staff, clean, and well made sandwiches. This location is my go to when im in the area.
  • EE
    Erica
    Sep 9, 2025
    1.0
    Whichever one of your employees that drives a white Chevy hatchback needs to pay better attention to the road and people around them while doing their deliveries. They almost ran me off the road yesterday by trying to merge into my lane, and when I looked over at them, they were looking at their phone. Unacceptable.
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Brand Certified Facts from Jimmy John's

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