Jimmy John's

3.6
144 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2460 Lacy Ln, Carrollton, TX
75006, United States

Hours

Reviews

3.6
144 reviews
5 stars
67
4 stars
24
3 stars
15
2 stars
7
1 star
31

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with food freshness, including spoiled meat and incorrect sandwich orders.

Customer Service

Many reviews highlighted poor customer service, including inattentiveness, rudeness from staff, and failure to follow order requests.

Delivery Issues

Numerous complaints were made about slow delivery times, with some customers waiting over an hour for their orders.

Cleanliness

There were reports of unsanitary conditions, including moldy drink machines and unpleasant odors in the restaurant.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed their sandwiches, indicating that experiences can vary.
  • TB
    Timya Brown
    Dec 11, 2025
    1.0
    Moldy drink machines
  • DD
    Daniel
    Oct 13, 2025
    5.0
    Friendly staff, clean, and well made sandwiches. This location is my go to when im in the area.
  • EE
    Erica
    Sep 9, 2025
    1.0
    Whichever one of your employees that drives a white Chevy hatchback needs to pay better attention to the road and people around them while doing their deliveries. They almost ran me off the road yesterday by trying to merge into my lane, and when I looked over at them, they were looking at their phone. Unacceptable.
  • KP
    Kirk Popovici
    Feb 6, 2025
    4.0
    I’m putting a good review here because it’s way better than the crap I was served at the 118 E John Carpenter location. Don’t got to that one. This one is better. I assume ownership is probably different.