Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3400 E. Hebron Parkway in Carrollton is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,051 reviews
5 stars
511
4 stars
219
3 stars
138
2 stars
70
1 star
113
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed fresh burgers and fries, while others reported cold, undercooked, or stale items.
Customer Service
Service quality varies significantly; some staff were praised for friendliness and helpfulness, while others were criticized for being unprofessional or inattentive.
Cleanliness
The restaurant is generally noted for being clean, but some customers reported issues with dirty tables and unsanitary conditions.
Pricing
Many customers feel the prices are too high for the quality of food received, with several comments about the cost not matching the experience.
Order Accuracy
There are frequent complaints about incorrect orders, including missing toppings and items, leading to customer dissatisfaction.
- MNMaria Lourdes NguyenNov 8, 20255.0Everything was perfect! We arrived and there was no line. The burger was cooked just right, nice and juicy. A generous portion of fries. Excellent service đź’Ż
- ASAmeen ShawwaOct 6, 20254.0Went to five guys had the most mid/expensive experience ever they quality of employees and good has really gone down going to five guys used to be such a treat but now it's just a standard almost like McDonald's experience. I don't know where they be hiring these people just staring at you not even a "hello" then you can hear them taking trash behind the counter which I would've been OK with if you know how to cook the food you're making because the food turned out horrible it was so mid and it was so cold except the fries burger fell apart in one bite but atleast this restaurant clean so it gets a 4
- TKT KAug 12, 20255.0I wanted to send a special shout out to the young man who was understanding and kind. I think his name is Dorian as that's the name written on my receipt. I had placed a mobile order but I did not receive confirmation for my order. I walked in and talked to him and he was apologetic and offered me a courtesy drink even though the issue was not his fault. I hadn't been to five guys in so long but absolutely enjoyed my burger and fries. The burger tasted super fresh and was cooked to perfection. I love that they have the drink machine with tons of options. The vibes inside are super nostalgic as if youre sitting in a diner and it is super clean inside as well. I appreciate the amazing service, delicious food, and chill ambience.
- PRPsalms ReidAug 2, 20251.0This burger was not good at all. There is definitely a difference from years ago to now post Covid. You can taste the budget cuts. DO NOT EAT HERE IF YOU REALLY HUNGRY AND WANT SOMETHING GOOD!!!!!!!
- THTony HyonJul 25, 20251.0I love five guys but they literally forgot all my toppings…. Forgot my letttuce, tomatoes, onion pickles….. like how ? It almost seems intentional. If it was like one ingredient missing, okay cool. No worries. But more than half the toppings I asked for was not on my burger….
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 3400 E. Hebron Parkway in Carrollton accept reservations?
No, Five Guys at this location does not accept reservations.
What are the opening hours for Five Guys in Carrollton?
Five Guys in Carrollton is open daily from 11:00 AM to 10:00 PM.
Can I order Five Guys for delivery in Carrollton?
Yes, delivery is available daily from 11:00 AM to 9:30 PM through their online ordering platform.
What types of payment does Five Guys in Carrollton accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Five Guys Carrollton suitable for families with children?
Yes, Five Guys welcomes children and offers a children's menu along with high chairs and wheelchair accessible restrooms.
How can I customize my order at Five Guys?
Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations to satisfy your cravings.
Does Five Guys at Carrollton offer takeout and dine-in options?
Yes, this location offers both in-store pickup and dine-in services with casual attire.
What nearby places can I visit before or after dining at Five Guys Carrollton?
You can visit nearby spots such as Gigi's Cupcakes USA for desserts, Jon Ric International Spa and Wellness Center for relaxation, or LA Fitness for a workout session.
Are there other dining options near Five Guys at 3400 E. Hebron Parkway?
Yes, nearby dining options include Zalat Pizza, Pie Five Pizza, Pei Wei Asian Restaurant, and Raising Cane's Chicken Fingers.
How can nearby transit or local venues help me reach Five Guys Carrollton?
Nearby landmarks such as Avalon West Plano and Schlotzsky's can help you navigate to Five Guys, and the surrounding area has multiple restaurants and services to enjoy before or after your visit.