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Dunkin'

3.6
(618 reviews)

Business Details

(972) 306-1202
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Carrollton, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3216 E Hebron Pkwy, Carrollton, TX
75010, United States

Hours

Reviews

3.6
618 reviews
5 stars
287
4 stars
107
3 stars
56
2 stars
38
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rudeness from staff and lack of acknowledgment upon entering.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and inconsistent drink quality.

Food Quality

Customers frequently mentioned subpar food quality, including stale donuts and poorly made sandwiches.

Inconsistency

There were complaints about inconsistent service and product quality, with some customers noting that their experiences varied greatly from visit to visit.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted positive experiences with service and product quality.
  • CF
    CA F
    3 days ago
    1.0
    My coffee tasted like dirty water, and was definitely from the morning. Absolutely gross, I threw it out.
  • LB
    Lynda B
    Feb 15, 2026
    1.0
    I ordered delivery from This Dunkin for the first time. I normally order from a different Dunkin but this one popped up first on my Uber profile with a $5 coupon. So I thought I would use it. My experience was very disappointing. I ordered a Bacon egg and cheese bagel and an iced Dunkinlatte. The bagel was very hard leftover from yesterday maybe. The American cheese was hard to find and impossible to taste because there was less than 1/4 slice. The espresso from the Dunkinlatte was mostly missing. Now I order these items weekly and I know they were not made correctly this time. Hopefully management will read my complaints and take corrective action.
  • JM
    John Moran
    Jan 23, 2026
    1.0
    The staff didn’t acknowledge guest as they walked in. When I came in to pick up a delivery they just said it will be awhile… How long for an iced drink and a donut? Been waiting 10 minutes when I ask a question they just nod their heads and laugh. So I speak up and tell them to use their words. No orders up and no acknowledgment. 1 star
  • EM
    erika montilla
    Jan 10, 2026
    1.0
    When did good customer service become out of style? Who hires these unprofessionals? The white girl at the register was acting like taking our order was such an inconvenience to her. It makes the whole experience super uncomfortable. The other girl was lovely tho. (7:10pm on Jan-10-2026)
  • AD
    Arielle Davis
    Jan 3, 2026
    1.0
    I ordered a matcha, and was handed a grey drink in a half filled cup. I asked if it could be remade, and was given a slightly more full mysterious gray liquid. I asked for a refund which seemed to REALLY upset the cashier (a brunette white woman) who proceeded to demand I try it first. I refused, which upset her even more, she then cussed at me while angrily processing my refund. My first and LAST time at any dunkin.

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Carrollton, TX?

This Dunkin' is open daily from 5:00 AM to 8:00 PM for dine-in, take-out, and drive-thru services.

Does this Dunkin' offer delivery and curbside pickup?

Yes, this location offers delivery and curbside pickup services for customer convenience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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