Dunkin'

3.6
614 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Carrollton, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3216 E Hebron Pkwy, Carrollton, TX
75010, United States

Hours

Reviews

3.6
614 reviews
5 stars
286
4 stars
107
3 stars
56
2 stars
38
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude staff and poor order handling.

Order Accuracy

Numerous reviews highlight frequent issues with incorrect orders and missing items, leading to customer frustration.

Quality Consistency

Customers express disappointment over inconsistent food and drink quality, with many noting that items are often stale or improperly prepared.

Staff Friendliness

While some customers praise friendly staff, others report unwelcoming attitudes, indicating a divide in employee demeanor.

Cleanliness and Environment

Mixed reviews on cleanliness; some customers appreciate the remodeled space, while others report dirty tables and unsanitary conditions.
  • EM
    erika montilla
    3 days ago
    1.0
    When did good customer service become out of style? Who hires these unprofessionals? The white girl at the register was acting like taking our order was such an inconvenience to her. It makes the whole experience super uncomfortable. The other girl was lovely tho. (7:10pm on Jan-10-2026)
  • KK
    kani
    5 days ago
    5.0
    best dunkin location ever!
  • AD
    Arielle Davis
    Jan 3, 2026
    1.0
    I ordered a matcha, and was handed a grey drink in a half filled cup. I asked if it could be remade, and was given a slightly more full mysterious gray liquid. I asked for a refund which seemed to REALLY upset the cashier (a brunette white woman) who proceeded to demand I try it first. I refused, which upset her even more, she then cussed at me while angrily processing my refund. My first and LAST time at any dunkin.
  • SR
    saran raj
    Dec 14, 2025
    1.0
    pathetic customer service!
  • ED
    E Demce
    Dec 7, 2025
    5.0
    Always good

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Carrollton, TX?

This Dunkin' is open daily from 5:00 AM to 8:00 PM for dine-in, take-out, and drive-thru services.

Does this Dunkin' offer delivery and curbside pickup?

Yes, this location offers delivery and curbside pickup services for customer convenience.