Dunkin'

Reviews

• LB

  Lynda B

  Nov 16, 2025
  1.0
  I ordered a Large Dunalatte from this store for delivery. They were out of the creamer and substituted regular milk. Come on you all need to do better. Running out of a primary ingredient is unacceptable ! And you could have asked what I wanted substituted. I have had stores call me when they are out of something. And I have also had stores put a coupon for a Free drink in my delivery bag.
• TY

  Tiff Yang

  Nov 15, 2025
  1.0
  would not recommend
• AW

  Ace Williams

  Nov 7, 2025
  5.0
  This Dunkin is very consistent and fast. I never have an issue with how my drink tastes nor food. I recommend it, over the 3216 E Hebron Parkway location. Give it a try, if you get a chance.
• JC

  James Cho

  Oct 30, 2025
  5.0
  This is a good DD branch. Nothing especially good or bad. Good place to get coffee and donuts.
• CD

  Christina Davis

  Oct 15, 2025
  1.0
  I went to a Dunkin’ Donuts in Allen, TX yesterday for the first time, and it was absolutely amazing! I enjoyed it so much that I decided to go again this morning to the Carrollton, TX location near my home. Unfortunately, this visit was completely disappointing from start to finish. I placed an order for both myself and my brother-in-law. He got a $6 meal with an iced French vanilla coffee with liquid sugar, and I ordered a frozen French vanilla coffee with Splenda instead of cane sugar, plus six munchkins (three powdered and three pumpkin). When I received my order at the window, I noticed my drink looked very light. I pulled away, took a sip, and realized it was incorrect. The receipt showed they had rung up a Vanilla Bean Coolatta instead. I went back through the drive-thru to let them know and explained what I had actually ordered. At the window, I was handed a new drink and asked if it had Splenda instead of cane sugar. The employee said no and offered to give me side packets of Splenda instead. I politely declined and explained that I’m pregnant and trying to carefully manage my sugar intake. He then said he would remake the drink for me. The remake I received was not full, had no whipped cream, and tasted completely different from what I’d had the day before. It didn’t taste good or have the same smooth texture. My brother-in-law also said his drink didn’t taste right either. At that point, I decided I just wouldn’t visit that location again—but when I got home and went to share my pumpkin munchkins, I discovered they had given me blueberry instead. To make matters worse, I tried calling the store, but the number listed does not work. I’m highly disappointed that I spent money on products that I couldn’t even consume. I’ve worked in food service for over 11 years, and this level of inaccuracy and carelessness is just outrageous. I would sincerely appreciate having my order replaced—preferably at another location—because this experience was unacceptable

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