Chipotle Mexican Grill

3.8
677 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Carrollton TX is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1016 E Hebron Pkwy, Carrollton, TX
75010, United States

Hours

Reviews

3.8
677 reviews
5 stars
358
4 stars
109
3 stars
46
2 stars
22
1 star
142

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Numerous customers reported consistently small portion sizes, leading to dissatisfaction and feelings of being shortchanged.

Customer Service

Mixed reviews on customer service; while some praised friendly staff, many highlighted rude attitudes and unprofessional behavior from employees.

Food Quality

Feedback on food quality was varied, with some praising freshness and taste, while others reported issues like stale chips, poorly cooked rice, and even finding foreign objects in their meals.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary food preparation areas.

Order Accuracy

Many customers experienced problems with order accuracy, including missing items and incorrect modifications.
  • PM
    Priscilla Murphy
    4 days ago
    1.0
    I will never go to this location again. I came with my daughter an hour before closing to receive the worst customer service ever. A white employee piled up a white customer before me and then left to go to the back without serving me and my daughter . She goes to the back to chit chat with 5 other employees . We waited 5mins for the cashier to finish the previous customer while 6 employees look at us waiting to be served. The cashier is now making the bare minimum bowl and the previous white employee comes back to service another white customer that had just walked in. I don’t spend my money where I’m not wanted. I should have put it all back.
  • QF
    Queena “Sexy” Fortune
    4 days ago
    5.0
    Now my son and I love thus place. I buy a bowl 🥣 and we share it, that how big the bowl is. My son says mom it's the best. My son don't eat meat, but I do. I love the chicken 🐔 and steak 🍖 . I have also had a burrito 🌯 from there steak it was big and tasted great 👍🏽. Oh my son loves the guacamole ❤️. We have dine in and we have done take-out.
  • AK
    Azmar Khan
    Nov 17, 2025
    1.0
    I almost never leave reviews anywhere so you have to be pretty awful for me to log into my account and post a review. I absolutely love chipotle it’s an almost every day post workout meal, but this is the worst location in Texas if not in the world. The portions are insanely small, it’s like as the days go by they only get stingy. I once asked for a double chicken and they barely gave me any portion at all and when I asked for a bit more, the guy put two pieces and then charged me for triple chicken I don’t even know if this place has a manager, but it’s one of the most awful chipotles out there. While the portions are obviously small and the staff is stingy, it feels like no one has smiled in ages. God knows how this location is still out here .. absolutely atrocious.
  • VS
    VISHNU SATHYAN
    Nov 8, 2025
    1.0
    I like this place, but even after paying extra for chicken, the portion size doesn’t reflect what you’re paying for. They seem generous with the free carbs, but when it comes to the protein, they go stingy. The manager really needs to address this and ensure employees serve the proper amount of chicken. I come here specifically for the added protein, not to be loaded up on carbs — it’s honestly disappointing
  • PE
    Paul Earl Eubanks
    Oct 12, 2025
    1.0
    I usually don't leave reviews that are bad. But I felt compelled to share my experience so management can get on top of it. I ordered my normal order as far as my food is concerned and when I got to the cashier I said to her I would like a drink. When she handed me the cup. I asked if she have another size,mind you I had already processed my credit card. She said yes but we don't do an upcharge. I said to her well then what are we going to do because I'd like a larger drink. She reluctantly handed me a larger cup to which I was grateful for but then she made the comment and I quote "next time specify what size you want". I'm from a generation where customer service is very important it would seem to me that the cashier would ask small, medium or large. And it wasn't that she instructed me it was her attitude. When I responded she looked at me as if I had said something wrong, to which I said next time ask you work here I don't. She and the other team just stood there and she would then says to me you can leave. Yes, I can leave when I'm done you're making more of an issue out of it than I am but you don't get to talk to me like I'm your child. So that management could know when this happened. On Sunday October 12th around 3:30. I would hope that the manager was not there and saw this and didn't say anything to this young lady. While Chipotle's is the best pertaining to the food they could invest some money in training in customer service for their young people. They are the most rudest, arrogant self-absorbed people I've ever experienced.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill in Carrollton TX?

Chipotle Mexican Grill in Carrollton TX is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill offer pickup and delivery services?

Yes, Chipotle Mexican Grill offers both in-store pickup and delivery services.