Service Speed
Customers frequently reported extremely long wait times for orders, often exceeding 30 minutes, leading to frustration and dissatisfaction.
Order Accuracy
Many reviews highlighted issues with incorrect orders, with customers receiving wrong items or missing components.
Food Quality
There were mixed reviews on food quality, with some customers enjoying specific items like the Smashburger, while others complained about cold or stale food.
Customer Service
While some staff members were praised for their friendliness, numerous reviews mentioned rude or unhelpful service, particularly during busy times.
Cleanliness
The cleanliness of the location received some positive remarks, but there were also complaints about unsanitary conditions.